Action Required Message?

FranklyFlawless · February 27, 2024, 3:18am

Yes, the message is authentic.

Dear valued customer,

Purism has identified and initiated a conditional business partnership with a promising replacement carrier for the AweSIM service. The partnership is reliant on quick-response product compatibility testing for Librem 5 devices and BM818-A1 (North America) modems. The carrier has been sympathetic and responsive to the critical outage we are currently experiencing and is fully compliant with the rigorous privacy and security requirements and expectations of the AweSIM service.

Hardware compatibility testing of new SIMs will be conducted on Tuesday. If the tests are satisfactory, the new SIMs will be expeditiously provisioned, activated, and shipped to customers.

Bidirectional phone number porting is not available at this time, but we understand the importance of this feature and are working diligently to make this option available. To regain service continuity, replacement SIMs will be shipped to AweSIM subscribers with pre-loaded phone numbers containing the same area code as their current phone number. Porting existing numbers is not yet possible and we will update once we have porting details.

*** To accelerate receipt of your new SIM, please confirm your shipping address via email to support@puri.sm ***

We appreciate your continued support and patience as we resolve this outage.

Purism, SPC.