Action Required Message?

[tracy]

I got an email with an explanation to get a new carrier for North America saying they are going to generate new SIMs …

Bottom line said:

*** To accelerate receipt of your new SIM, please confirm your shipping address via email to support@puri.sm. ***

So was this message real?

[FranklyFlawless]

@tracy

So was this message real?

Yes, the message is authentic.

@turtledove

Dear valued customer,

Purism has identified and initiated a conditional business partnership with a promising replacement carrier for the AweSIM service. The partnership is reliant on quick-response product compatibility testing for Librem 5 devices and BM818-A1 (North America) modems. The carrier has been sympathetic and responsive to the critical outage we are currently experiencing and is fully compliant with the rigorous privacy and security requirements and expectations of the AweSIM service.

Hardware compatibility testing of new SIMs will be conducted on Tuesday. If the tests are satisfactory, the new SIMs will be expeditiously provisioned, activated, and shipped to customers.

Bidirectional phone number porting is not available at this time, but we understand the importance of this feature and are working diligently to make this option available. To regain service continuity, replacement SIMs will be shipped to AweSIM subscribers with pre-loaded phone numbers containing the same area code as their current phone number. Porting existing numbers is not yet possible and we will update once we have porting details.

*** To accelerate receipt of your new SIM, please confirm your shipping address via email to support@puri.sm ***

We appreciate your continued support and patience as we resolve this outage.

Purism, SPC.

[tracy]

Thanks.

There were a dozen messages last year from a faux librem site support saying my password needed changing.

But then there was the “Extended Service Outage” post here. So I thought it worth double checking.

[FranklyFlawless]

Great, mark my post as a solution.

[raenrfm]

I wish they had an agreement here in Canada.

[FranklyFlawless]

Feel free to dream all you want.

[OpojOJirYAlG]

I dream of electric sheep

[irvinewade]

… and would that make you an android (before Android became a dirty word)?

[tracy]

Opo… no doubt also sings the body electric!