This is something that really bothers me. When I ordered a Librem 5 in 2018, there was absolutely no mention anywhere on any purism site that I would be expected to respond to an email in order to receive the product that I ordered. I wonder how many customers still do not know this.
Imagine a normal person who ordered a Librem 5 because it is not an iPhone or Android phone, and this person was not at all interested in reading about technology articles, blogs, and forum posts. This person maybe still use gmail or another terrible email service and does not pay too much attention to emails about products they ordered, and some of those emails end up in the spam folder anyway.
Would Purism simply not ship the product to this customer because they did not respond to an email?
Here is another hypothetical. Imagine someone that orders a Librem 5 for their daugher, son, or other family member, and then this customer dies a few years later. Purism would not ship the product? That is just really jarring.
I understand that Purism wants to make sure the shipping information is accurate for orders that take several months or years to fulfill, but without confirmation, Purism should assume the existing information is accurate and ship the product.
I think that there should be information about this email response requirement on the product page or the checkout page, and I think that there should be a checkbox option for the customer to opt-out of such a requirement if they so choose.
@Kyle_Rankin, would you or someone else from Purism please respond to this, when you have the time?
I should mention that I am patiently waiting for my Librem 5 and am not considering a refund. I like to read all sorts of posts here, and there are some that make me want to respond.