I finally received my 15v3 today, and opened the box up, to find a crack in the casing around the webcam. I don’t know if it’s affected the camera itself, or the screen. I’m currently in the power-n memory test, and still need to install a harddrive, upgrade the memory, and install an OS, before I can do any GUI tests (although I might create a USB Tails stick to test that way).
So, what’s the process now? The packaging wasn’t damaged in any way, and the laptop was securely packed. There’s no other damage to the laptop, and definitely none on the outside of the laptop, so I can only assume this damage happened before it was boxed.