Getting ghosted by support

Several emails sent on January 29th.

Another sent January 31.

Yet another sent February 2,

Two more on February 5.

Another on February 8.

And again February 20.

Mails received FROM Joao since January 29: One on Feburary 5th, where he told me my modem was using the updated stuff, and he told me how to make a log file.

I’ve sent log files on Feb 8, both from where a call could be made, and where one could not be made, and never got a response after that. I pinged him again on February 20 thinking maybe I had just fallen through the cracks. And apparently he never got those emails.

This is EXACTLY the same point where communication broke down the last time, once I had my settings right and sent a log file, I never heard from him again.

Edit: did you see this @JCS ?

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