How to properly send emails to Purism

mladen January 19, 2018, 2:34pm 1

This guide has been migrated. Please review the official Purism documentation for contact information and tips to help Purism best serve you.

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Attempting to place an order

Mic and camera don't work even though the killswitch is in the right position

Librem 15v3 cuts out at 46% battery

Brand New Librem 13v2 - Screen Flicker and Crashes - Please Help

Shift key returns a . Librem 15v3

I was on the verge of buying the phone librem5 but now I'm really hesitant

Did I just brick my Librem?

Can I ask for a refund?

Store order never processed?

Firmware and USB Issues

My librem 15 v3

No reply on order?

Upset Post 5: Shipping Problem

Battery not charging on not-yet-week-old Librem 15v3

Is support receiving emails?

13v4 German keyboard: keys missing: |, @, etc. 'AltGr' not working in general

Librem13v2 vs. Librem13v3

Wifi Killswitch didn't work when I needed it to

Back lighting not turned on

I donated early at the start of the kickstarter--it's been three years since backing and still no phone

Librem 13v2 screen flickers, and solution in Troubleshooting doesn't work

Microphone just gives white noise

Librem 5 and Australia

Pre-Sales Questions?

Replacement parts - DC Jack

No laptop after three months

Failed Default boot - Starting recovery shell

Librem 15 Backlight

Laptop not charging

Firmware failed to load

Questions about Phone

Selling Librem 5 Order (ships directly from purism)

PureOS Crimson Is STABLE Not Rolling

Pureos Default CAMERA!

Unable to buy Librem one complete bundle

Pure OS Damaging MY Ram (memory) instead of Ubuntu

Librem 11 Won't Charge and Tech Support is Unresponsive

Error, sudo apt upgrade

Replace WiFi antenna connectors

Power supplies not recognized

A guide on how to completely block Fb and other companies

Trackpad stopped working after update

Librem 14 laptop network card(s) not working PureOS

Wifi signal drop down

New Post: Is Ethical Advertising Possible?

Modem issue survey

Workspaces on Convergence

Librem 5, SMS timestamps in "Chats"

Fixing Librem 13v4 microphone issue

Off topic: Librem 11 tablet

[L11] First questions

Affiliate area returns a 404

Estimate your Librem 5 shipping

ETA on "Out of Stock" LapDock Kit

Mini pc other OS

What's happend with the display?

Too small icons near kill switches

Do not rebrand clients

Make the documentation of Librems more generic about the software

Add a leafy that tells about the oportunity of installing other OSs

Worst Service Refund not processed since July 2021

Can I still get replacement parts for Librem 15v4?

New Librem 14 Dead Not Powering or charging

Two Librem 14 laptops

Librem 14 does not charge and doesnt boot?

Paid Extra while purchasing Librem14

Cannot not up default mode

Phone dead after connecting a supported USB hub

Still waiting for shipment since 8/16/2019

Curious When My Phone Will Ship?

New Post: Librem 14 in Video

Your registration is pending, please wait two minutes before refreshing this page

Need contact info

VoLTE support progress

Help troubleshooting random crash on Librem 15

Tootle new upstream

What is the state of video recording on Librem?

Librem 15 not working

Best support channel for librem.one

Dual sim on librem5

No reply on order?

Wifi Killswitch didn't work when I needed it to

Librem 13 overheating to the point of shutdown

Trackpad stopped working

Both INT 1 and INT 2 keys on Librem13v2 UK keyboard dead

Microphone on Librem 13v2 not recording in Debian or Qubes

Librem 13 screen replacement and other spare parts?

Librem 14 - Micro SD Port stopped working

Overview document kill switch problems

My L5 just arrived, and it looks like the bottom 2 screws fail

L14 - Display is Black (Not booting)

BAT0 missing from /power_supply. Battery indicator shows no battery available

How to replace battery connector?

USB not working

Mandatory wifi and two (!) spy cameras on a privacy-respecting device?

Battery shipping to EU

My bank doesn't like the available browsers

BM818-A1 modem backorder

Where to buy rubber feet for librem 13"

Let's crowdfund some development to get PureOS Crimson ready for L5!

L5 Doesn't Shut Down Properly - Not Important - Just Odd

Librem 5 review

No Order Number = Nothing From Support?

Help ressurect a librem 13

Mobian on Librem 5

How to repair JACK in Librem 5?

mladen Closed January 19, 2018, 2:37pm 2

Waiting weeks for a response from Support

Is it or could it be possible to mail a check for payment?

mladen Pinned globally January 19, 2018, 2:37pm 3

JCS Unpinned October 7, 2024, 12:39am 4

JCS October 7, 2024, 12:40am 5

This has been merged into Forum RULES - please read before posting.

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