How would Purism have an article about repairing a device they still haven’t finished designing?
As I said “These question are aimed at the phone but could apply to any Librem item.”
What I meant is; What is the process for getting a Librem product repaired or returned? Not a guide on how to repair the Librem 5 yourself. (Which would be cool though) The fact is that they have had products out for years, yet there is no articles to be found about RMA or repairs for any of them anywhere. It’s just weird.
For both of these answers I think their response to you is completely honest and you shouldn’t read into or put words in their mouths.
I didn’t.
[< Rant about big tech companies >]
I know Purism isn’t a huge tech empire lol.
So here is the important part: You can’t have it all.
Is a few written words about the process of repair and how I would return a broken product, asking for it all?
I think it’s pretty basic.