Well, where shall I start? I have bought Purism Librem v2 less than 2 years ago and a couple of weeks ago the screen started flickering and the laptop was freezing. This made me suspicious that it may be hardware problem (video card). However, I thought to give it a chance and contacted the support (after searching for a solution on this forum).
I must admit that I got a reply from the support fairly quickly. However, they also confirmed after seeing the video that it is most likely the hardware issue. Unfortunately, this is the end of good news. I have seen that some people were offered to buy new version of librem without RAM and HDD, I was offered nothing except something like ‘we are sorry’. Oh sorry, I was offered to ship it back to US for a diagnostics and pay for repairs, which was refused - I see no reason to invest into this brand any more.
I must admit I am very disappointed. I paid a bit more than $1300 for the laptop (including tax) and here is what I have got:
Low quality components. Strange hard drive Biwin (Chinese brand I suspect), never heard of it. Microphone stopped working after around 6 months (very typical problem, read the forum). BT stopped working around the same time. I cannot remember what RAM’s brand was (binned it after I received the laptop) but it was not a popular one. I can only infer this is done to save costs and maximise profits.
If you install second M2 hard drive, the system is trying to boot from it. Guess what? You cannot change it. There is a script on this forum, which never worked for me and nobody explained what to do. So, every time I switch laptop on I have to press ESC and then 2…Great way to exercise fingers for $1300.
Now the laptop is dead. I am now writing it from a new laptop (non Purism of course) and hope my humble donation of $1300 to Purism will help them to develop a better quality laptop. Maybe the current v4 is much better, I do not know and do not want to know it.
Very disappointing because it took me a while to save money to buy it and I was telling everyone about the brand. Anyway, lesson learned.
For the same reason, I am not going to buy the phone from Purism because I do not want to become an alpha tester for $700-$800. In my opinion, all these products should cost at least 30-40% cheaper since they are simply not good enough.
Not sure what to do with the laptop, probably bin it or try to sell for parts.
Good luck everyone and stay safe.