that would be me.
It’s brand new device, no boot at all. i think this is a DOA in my case, because the device never booted at all. here’s what I sent support@.
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fiddled with the screen keys to toggle the external/internal screen settings (Fn+F7/F8), no change
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depressed the “Reset” button next to the headphones jack: turns off the LED, but otherwise has no effect
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leave the power plugged in in the hope this is a battery problem (orange led turns on, no other change)
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connect to an external, known working, HDMI display in the hope this is a screen problem (no display there either)
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fiddle with the backlight settings (Fn+F10): they change the backlight, but otherwise do not affect the boot sequence, naturally.
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shutdown, unplug, and press the reset button for more than 7 seconds
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open the back cover of your device and re-seat the RAM module
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unplug the AC, the main battery and the CMOS battery, press and hold the power for 10 seconds
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(bonus) try another, known working, memory module
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boot without a memory module (no change)
(I wish those troubleshooting steps were documented somewhere, but I’m not sure where to do that between the three wikis… )
I don’t buy the “display problem” theory: in that case the external HDMI would work and stuff like “caps lock” or control-alt-delete would do something as well.
and my case is different, as mentioned on IRC: for me the device never worked, although it could be argued it did work at some point because surely it was tested before being shipped…