Purism onsite staff is currently on a break:
But given that the OP hasn’t received anything but a bot response for 3 months … is there really any difference in response when the onsite staff is on break?
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The difference is that a staff break is guaranteed to have no response from the respective staff, regardless of circumstances.
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This may have been affected by the logistical restrictions on shipping batteries standalone, which are reportedly close to full resolution.
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The issue here is that the OP only had bot communications for 3 months. That’s a “communication issue” … not a “logistical restrictions issue”.
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It’s both!
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