Operations is in possession of test SIMs and testing is still underway. Port-out appears more promising, but I’ll defer to future email messaging approvals for official clarification on this regard. I don’t want to express candid opinions and over-promise anything.
The previous reseller had gone bankrupt. Simple as that. This caused an emergency response for service continuity on Purism’s part. This occured before I was a subscriber and before I was as active on this forum, so I don’t know much more than that.
FWIW, I’m a SIMple subscriber and I also have skin in the game, just as many others here. I’ve used my number continually for approx 25 years, so I also have significant personal interest in successful port-outs during this migration.
Are there any updates? It’s been absolute silence since the last email that I believe was sent out on Sunday. I’ve had ZERO phone service for a week. I also tested how the Purism AweSIM’s do indeed show, via text notification, that anyone texting those numbers appear to be blocked. I text my number from a friend’s phone, and sure enough, “Free Msg: Receiver XXXXXXXXXXX unable to receive message - Message Blocking is active.” Copied/pasted the prompt…just put the X’s for the number. This is brutal
In an email from wireless-support@puri.sm they said it might be one or two weeks till they get it up and running again.
On a sidenote: I lost service for a couple days but then I was back up and running again. (I think I have a different backend carrier through AweSIM, because I needed AT&T service)
That error string is 100% unfortunate and (I think…?) is dependent on the MVNE. (But I’m speaking out of my depth here.) I’m not entirely sure that it is only shown when a number is inactive, as I’ve seen (or been informed of that message) while my number was active.
Calls work and testing shows that voice call quality is significantly improved over the previous carrier
SMS works
MMS mostly works but we are troubleshooting sporadic message delivery unreliability
uncertain if carrier issue or ModemManager bug, etc.
devs are investigating but don’t want to extend the outage longer than absolutely necessary
Data works and some testers have reported similar or slightly improved performance
Voicemail currently does not work
working with the new carrier to get this enabled
solution appears to be entirely in the hands of the carrier
User experience with SIM migration is not elegant
we’re working hard to improve this before shipping the SIMs and receiving a flood of angry/confused support tickets
Porting appears fully supported
still some unknowns with the previous carrier regarding responsiveness/expediency
confident that no numbers will be lost to the void.
We already have possession of replacement SIMs and, upon satisfactory testing, we anticipate expedient shipping to all confirmed shipping addresses. Activation and (optional) porting will occur post-delivery for privacy and security reasons.
I’ve reached out to the carrier to see if we can conduct additional testing and teleconferencing over the weekend. Awaiting response.
Hardware compatibility and reliability tests of replacement carrier
SIMs have been performed on Librem 5 devices using BM818-A1 (North
America) modems. Testing is nearly complete and Purism is
continuing to actively communicate with the carrier to expediently
resolve any outstanding performance or user experience concerns.
Purism has received all replacement SIMs and is shipping to all
confirmed addresses ASAP. SIM activation and (optional) porting
will occur post-delivery for privacy and security reasons. Also
included in the shipment are instructions for activation, porting
(optional) and software configuration.
Calls:
Inbound/outbound calls work. Purism also received unsolicited
feedback from 3 sources stating that the call quality is
significantly improved over the previous carrier.
SMS:
Inbound/outbound SMS messages work.
MMS:
MMS service is not currently reliable. The replacement carrier and
Purism’s engineering department are investigating the issue, but
will avoid extending the outage longer than absolutely necessary.
Data:
Data works. Speed tests meet or exceed performance with the
previous carrier.
Voicemail:
Standard voicemail works. Setup instructions will be provided with
the replacement SIM shipment.
Porting (optional):
Porting out from the previous carrier is fully supported, and
porting a number to the new carrier is undergoing testing. Upon
delivery, please follow the included instructions to ensure prompt
activation and porting of your existing number to the new carrier.
We take this matter seriously and rely on your timely cooperation
to ensure that this transition is as seamless as possible.
Again, we sincerely apologize for this extended outage and greatly
appreciate your continued support and patience as we resolve it.
I feel the pain. We are all connected to our phone numbers. When they are out of service, living stops, business stops…We are going on 2 weeks…
I’ve got to keep my number or it will be very tedious to change accounts and contacts
Well, now I know. I didn"t know what happened…T-Mobile would not agree to Purism’s privacy terms!
I guess this is the same reason why ATT, and Verizon went dark too. They were back up in 1-2 days.
SIMs have already begun shipping. The remaining SIMs are being sent in batches as the parcels are packaged.
Welcome to the forum! I hope all your future visits are under better conditions.
Disclosure: Calls/texts working is good news but is considered a temporary artifact of system migration and will likely not equally affect all AweSIM customers.
Disclosure: Calls/texts working is good news but is considered a temporary artifact of system migration and will likely not equally affect all AweSIM customers.
My calls/texts similarly started working, but no data or MMS.
Customers who HAVE confirmed shipping information:
all SIMs will have been mailed out by this week.
Customers who HAVE NOT confirmed shipping information:
your phone numbers will no longer be able to be ported out from the previous carrier as of the end of this month, March 2024. In other words, if you do not confirm your shipping information by the end of this month, your phone numbers will be inaccessible by Purism and will emerge in the public number pool.
Will I receive any confirmation of my confirmation email?
I have sent 3 emails to support@ confirming my address and I still don’t know if my SIM is coming.
