@Brad Sorry to hear about this. Can you ping the support team with a link to this conversation for reference. We will probably follow up with some questions about the platforms you and your family are using. If you can separate each issue you are experiencing that would be helpful.
One point of confusion that we need to clear up is that you are not discoverable on Chat and Social until you log into that particular service for the first time. This is by design. You may not want to use every service, so we treat your first login as an “opt-in” signal.
Outgoing email obviously should not fail. We’ll follow up with troubleshooting steps.