Yes, when your order comes up in the queue. A week or two before a particular order would be shipped, we contact the next batch of customers who would have their phones shipped that week. At that point people have the opportunity to update their shipping address as well as add any accessories, AweSIM service, etc. they may want to add to the order so it all ships together. That way we have plenty of time to get everything settled by the time that particular phone is ready to ship.
We do it this way so support doesn’t get slammed with huge numbers of emails (at least any more than they normally do) and instead everything is in manageable chunks.