I sent one friday, I sent that with a pgp signature, the guide on emailing purism says the typical response time for tech support is inside 6 hours, I emailed kindof late so I sent another email the next day without the signature (just in case that some how made it difficult to open or something). Then I emailed a couple of “P.s” emails. The next day I sent them I followed up with some more info. I waited until the weekend was over and sent another email (with some simple info).
Yesterday I sent another one and put “[Would like to encrypt order number…]” in the subject in case it got filtered by an automated system (this was meant to somewhat mimic the format of [ORDER#] SUBJECT as seen in the this post) and asked for a reply as to weather or not I could send my order number encrypted (just wanted to know if my emails were being seen/reviewed really).