It looks like you have a couple of flatpaks installed
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I believe they meant to say that they “don’t use flathub”.
And they pointed out that this fact might be the reason why they were able to load the “Pure OS Store”. i.e. Perhaps the Pure OS Store overloaded (or had some other issue) in regard to listing the inventory/choices on flathub.
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I don’t use Flathub and don’t install flatpaks… or at least I haven’t kept them, if I happen to have tested some in the past.
(I’m a “he,” by the way, although I don’t mind being called a “they.”)
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The screen changes and at the top is the spinner beside “Checking…” and just keeps, well, spinning.
Top of screen says
Checking...Loading Updates…
This could take a while…
Wish they’ed define “a while” because it’s been 20 minutes now.
It’s between like this for a very long time - for me any way.
A little further afield, when I click “Parental Controls” icon on desktop the screen turns to Debian blue and just sits there. 5 minutes is long enough to wait for the too.
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Although it might not help with the PureOS Software app issue, I would get those updates installed just to bring everything up to date (and secure).
Go to the Terminal app and type or paste this:
sudo apt update
Then hit the Enter key.
After that finds all the waiting updates, do this:
sudo apt upgrade
and Enter.
You might also do this:
flatpak update
and Enter.
I would also do a restart after all that finishes.
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I don’t think this answers it. I don’t have flat anything other than what might be default after a clean byzantium reflash, and the PureOS Store GUI has always been somewhat flaky for me. That doesn’t bother me - and that’s probably part of the problem: the typical user is more technical and doesn’t mind installing from shell, and likewise therefore the typical user isn’t motivated to troubleshoot this.
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I think you’re right. The “typical user” is, as you also said “more technical”. They read the great stuff about what the L5 is but unlike users seeking to get their rights to privacy back, your version of a typical user, IMO is already handy with Linux and is looking for a device they can get under the hood and tinker with.
We’re talking about two different stores here. First, I would drop the name “Store” being used because one expects to pay for something when visiting a ‘store’. Please, don’t anyone explain the definition of a store.
One store 
worked about 2 years ago for me. To be sure, this is how the landing page looks when using PureOS Store icon on desktop:
and how the Category starts out, and stays that way.
One we visit from L5 desktop by tapping on the PuerOS Store Shopping Bag icon.
And the other choice, # 2 we visit with a browser
Then there’s Software categories - PureOS Software
and category (Science) snippet example list.
and Linux Phone Apps .Org
They’re all loaded with great applications. I prefer to stay close to home I prefer software.pureos.net
Have all of those at software.pureos.net been tested and won’t disappear if I tap the “Show Only Mobile Friendly Apps”.
There’s so much software out there it’s hard to know if they are safe, or not.
Sorry - got carried away.
~s
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I would suggest using the website on desktop simply to browse available applications to look for something you want to try. Then go back to the L5 to install them. But since your PureOS Software app isn’t working, you would instead need to install them from the command line, even if you’re not a “typical user” who is “more technical.” (The PureOS Store app and the website catalog both point to the same respository.)
Regardless, I still think Job One is to get those waiting updates installed, even if you have to use the terminal commands for now.
By the way, if you’re using a desktop with PureOS installed, I would use the PureOS Software manager (from the main menu of the computer) to install applications, and not download them directly from the website, which would require some additional security checking/package verification on your part, to avoid potential malware.
P.S. By what method have you been applying updates on your Librem 5 so far?
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“updates”? What’s that?
I sometimes look at the ‘Update available’ (or whatever it says) message and make a mental note to let it do it later - a week or so later, I check to see if anyone has a issue after updates.
I get the update message for a bit, then nothing. Then I forget.
I’ll do it right now but hope it doesn’t fix the wrong thing. I find that after a upgrade 
I need to change a setting or more, fix directions to download directory and the such.
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What a schemozzled way of finding and installing software.
It’s not just me. There are others that have complained about the L5 link to PureOS Store too.
IMPORTANT:
I did as you suggested and
Then I had to find...
the missing WWAN adapter that PureOS said was went missing - again, reset the ISP settings to get mobile and then more reading to wi-fi back again but before I could do all that, I had to figure out what settings to use so text on some screen wasn’t micro-dots and others didn’t spill over in to the next dimension on the right side.
It’s why I don’t like being a beta tester.
Having done all that, I tried the L5 PureOS Store icon again. Same thing as before. Front loads, Categories empty except for what we see in the pic I included above in Msg 20/22.
When I use the icon on the L5 (PureOS Store) and the web version you provided (software.pureos.net) do the look so different.? [Internal link corrected by moderator]
And, why does my L5 link look different than your L5 link?
What a mess! Puri needs to clean up what is approved by Puri and what is Puri’s own software ‘repository’?
No sense buying a phone for it’s security, privacy and promise to…
protect your private information (Purism– Librem 5), your digital life through free and open source software,…
if they don’t honour their words.
Is it up to the customer to find places that house Linux software that PureOS says works on it’s platform, to research reviews of the 'ware, ask around and Google if the ware’s are safe and compatible, then search here too about the ware and search through the site and hope if installed doesn’t become one of those warnings on the L5 that says 2“Show Only Mobile Friendly Apps”?
~S
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To be clear, I only suggested it because your PureOS Software app isn’t loading and because you had already mentioned looking for software on the website.
Yeah, we’ve already established that. I know it’s not just you.
Installing all the updates wasn’t guaranteed to fix the store app, unfortunately, but it still needed to be done for security reasons and for any available fixes.
I suspect it’s because the website version is the full catalog of PureOS software, i.e. including desktop, not just mobile, whereas the curated categories in the L5 app present a selection of apps that conform to the mobile screen (although you can search beyond them and try other apps to see if they work and fit… once your L5 is working right).
I’m not sure what you mean, unless it’s that I posted one of the category pages (which don’t load for you) instead of the main landing page.
I can’t help with that situation, unfortunately.
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Works for me about half the time, curious.
Mine loads the flatpaks onto the store lists.
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that is funny, but seriously…
I have already explained what the problem is. But I’m just a lowly consumer and because I don’t want to learn Linux and other -stuff- seems to mean I don’t know anything about the L5 and Linux.
Do you know what the “PureOS Store” link is to the ‘PureOS Store’?
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It will use the data in the hamburger drop down menu on the top right of the PureOS Store icon link I believe.
Under software repositories*
you may need to select an option in preferences called “show incompatible applications” if it is somehow filteriing out applications you should be seeing.
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Yes. The wrench/hamburger/menu link shows “Software Repositories” but that just repeats the spinning circle.
But do you know what the link is like https:// yadda yadda…
The browser, (pick one) is where we put software.pureos.
What happens, is when we choose a browser and goto software.pureos. we get a page with a redirect (that’s what it is doing) to Software categories - PureOS Software.
The desktop none browser(?) link goes to a different (no redirect).
The whole problem is the two versions of the front landing page. I can use a browser and get to the correct site (software.pureos.net) where we are redirected to the “Categories” page. From there on my Z400, I can do what we should be able to do.
On the L5, well, the way the PureOS Store is used is broken.
BTW, on the L5, using the software.pureos. net, I can see the correct pages, but can’t install anything.
Conclusion: The PureOS Store (by icon) is broken.
~s
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Force stop it, the re-open.
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I believe it is software.pureos.net but I am not sure the phone gives the same permission for the web browser to download items from the website that it grants to the appstore, I am not sure how that works.
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That has worked for updates during the years, not the presented apps.
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It works for me if I restart it and refresh network. But also it’s also slow.
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Is that link the one you think is for the desktop icon “PureOS Store” or for using a browser or both?
I did a step x step and I can repeat the results. I’m hoping someone will follow the step x step and either confirm the desktop link is NOT being caught by a redirect and goes to old site while using a browser goes to the redirect sending us to the correct landing page.
BTW if using a browser and viewing a few sub-dir’s and clicking Back (<) button opens the old page.
~s
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