My opinion after fixing a hinge failure on my three-year-old 13v3 is that Purism tightened the hinges too tight and the hinge fails in time depending on how over-tight the hinge is. I loosened my hinges all the way out (not recommended) and superglued the broken hinge back in. Screen too loose, but no longer any strain on the plastic. There is a metal backstop on the hinge that stops the screen from going 180 degrees back.
It is also possible that something unanticipated (dirt?) is causing the hinges to become tighter over time. In any event, I think Purism is being evasive about the hinge issue. It’s understandable because any attempt to truly help those affected will increase warranty repairs.
The solution for those whose hinges have not yet broken completely, but they are hearing cracking noises, is to disassemble both hinges and loosen the nuts.
1 Like