Purism service in Europe or service partner

[speedy-10]

It would be great if there was a service company in europe.
If I’ll need a service for my phone, I’ll have to ship to the USA and won’t have a mobile phone for several days …

Something like this would be necessary for all Europeans in the medium term.

[Caliga]

Warranty process for international

So repair center is located in US only at the moment but some change are in the roadmap.

Shipping within the EU from Germany?

Shipping, handling and fulfillment from Europe will make RMA and warranty handling a lot easier, we totally agree and that’s why we are working on it. But concerning VAT again, it will not save anything. The sales prices in the Purism shop and during the campaign are without VAT - in fact without any taxes. Local taxes will always apply and we can not take into account all local taxes world wide. Just to give another example… we are considering Germany as this fulfillment hub. This would then m…

[speedy-10]

Shipping, handling and fulfillment from Europe will make RMA and warranty handling a lot easier, we totally agree and that’s why we are working on it. But concerning VAT again, it will not save anything. The sales prices in the Purism shop and during the campaign are without VAT - in fact without any taxes. Local taxes will always apply and we can not take into account all local taxes world wide. Just to give another example… we are considering Germany as this fulfillment hub. This would then m…

Thanks for your Information. I agree that it won’t be much easier or cheaper for pursim, but for us consumers this would spare many days for the shipping.