… and neither is Purism’s refund policy. We don’t even know what that policy is.
But how is any of this relevant to “Rob Braxman’s review of the Librem 5”?
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Amos decides the topic of conversation since they are the OP, so if they go off-topic, I can follow it.
I hardly have anything to add to the main topic itself, since I do not use YouTube; the best I can do is do background research on Rob Braxman, and it is clear I am not very interested in them to begin with.
Right here.
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I meant … as it is being applied to historical “change of mind” orders. That link only tells us the policy as it is written now and would in theory apply to a new order placed today. There is anecdotal evidence that the current policy is being applied to historical “change of mind” orders but I haven’t seen any explicit statement from Purism to that effect.
Regardless though, Purism’s refund policy, for historical orders or for current orders, is not for us to decide.
Not that Purism has to care at all, but I actually think that Purism now has the correct policy regarding “change of mind”.
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Megapixels and libcamera were happening without Purism, so I agree on that point. However, NXP poorly documented the CSI interface on its i.MX 8M chips and other projects like the MNT Reform don’t need it, so I doubt that anybody would have bothered to figure out what Purism did with the L5’s cameras, since it took months of painful trial and error. For example, one guy posted on the NXP forum:
I’m not entirely sure where to go for documentation as well, because it seems like the iMX8M Reference Manual has almost zero information on the CSI interface, and there are only 1-2 replies in forums saying that this device is somewhat of a mix of the iMX7 and iMX6 interfaces, regarding MIPI and CSI (?!)
If Purism had dropped development of the L5 in Feb. 2020 (when they decided to stop giving refunds), there would have been so few people who saw Purism’s code working that I doubt that any volunteers would have arisen to carry on the code projects that Purism started. By early 2020, only the few hundred people who got the L5 dev kits, Birch and Chestnut had seen libhandy and Phosh in action. Remember that the Mobian distro with Phosh started in May 2020, Debian first added Phosh in June 2020, the Pinephone postmarketOS Community Edition with Phosh was announced in June 2020, Fedora added Phosh in July 2020, and GNOME adopted libhandy as an official project in August 2020.
Furthermore, the history of GNOME shows that it hasn’t incorporated mobile code in the past if that code was abandoned by the developer. GNOME announced the GNOME Mobile & Embedded Initative in April 2007, and a month later Nokia offered the GNOME Foundation its Hildon code from Maemo to be incorporated over time into GTK. Maemo’s hildon-gtk made GTK 2 responsive and touch friendly, in a similar way that libhandy did for GTK 3. GNOME officially adopted Hildon as a project, yet GNOME relied on Nokia to do the work to incorporate it into GTK. Nokia bought Trolltech in January 2008 and switched to Qt as its mobile toolkit, so development of Hildon was abandoned and it wasn’t incorporated into GTK. The GNOME developers largely ignored the ideas in Hildon when designing GTK 3 (although they did support touch screens).
Despite a great deal of interest from GNOME users over the years, the GNOME Foundation did little to make its code mobile friendly, which I attribute to the lack of interest from GNOME’s major contributors. Red Hat and SUSE make most of their money from software and services running on servers. Google had no interest in developing GNOME Mobile as a competitor to Android and Canonical was developing its own mobile interface based on Qt. It was Purism’s work on libhandy/libadwaita and Purism paying Tobias Bernard to work on the design of a mobile interface that led to Bernard and Jonas Dreßler applying for a grant from the Prototype Fund for mobile development in GNOME 40+, which kickstarted GNOME Shell Mobile in April 2022
Given that GNOME made little progress on its mobile initiative between 2007 and 2020 without Purism, I see little reason to believe that GTK/GNOME volunteers would have picked up libhandy if Purism had abandoned it. The essential difference between Nokia’s Hildon and Purism’s libhandy/libadwaita was the fact that Purism worked actively with the GTK/GNOME projects to incorporate their code, and that work started in the second half of 2020 after Purism was already having financial trouble.
Yes, I am biased, but that doesn’t change the fact that most people who preordered the L5 would be in a worse situation financially if Purism had declared bankruptcy in early 2020. Only those who cancelled their orders before Purism ran out of funds would have benefited, whereas the roughly 5400 people* who have received the Librem 5 and a sizable percentage of the 600 people who are currently waiting for their refunds would have been harmed financially. In contrast, today those 600 can either accept the Librem 5 and resell it or continue to wait for Purism to get enough new orders to be able to repay them. Either way, those people are probably better off financially with those two options than in a bankruptcy proceedings.
My position is to pressure Purism to make a public commitment to pay out the refund requests with the funds that it receives from new orders of other products, as Purism stated in its private letter to Rossman at 7:00:
The production of the phone ended up costing more than people had prepaid to order it. Another paradox that I discovered was that it was cheaper for Purism to refund the phone than to send the phone–the difference was financed through the sale of other products. Todd decided to honor his commitment to the majority and keep his investment in the R&D, while honoring the refund requests over time by funding them with other products.
Telling people to not buy Purism’s products makes it more likely that Purism won’t have new orders to pay the refunds, so I don’t understand what is your goal. If your goal is to prevent new people from being harmed, that doesn’t make much sense because people ordering from Purism today are not taking a risk like they did in preordering the L5, since the only new product for sale is the Librem 11 which Purism claims will ship within 10 days of ordering. If your goal is to punish Purism for its bad behavior, then continue publicly denouncing the company, but I don’t think that is going to help people get their refunds faster.
I can see the argument that Purism should be punished as a matter of principal, because it violated the rule of law and undermined public trust in the system of commerce. However, if we are going to look at this from the perspective of how many people were harmed financially, bankruptcy probably would not have resulted in a good outcome for most people who cancelled their orders.
As for your argument about a “fair order” in bankruptcy, I would say that customers who ordered a good or service from a company should have higher priority in getting paid than secured creditors (i.e. banks that loaned to the company), but that is not the way that the law works.
It is also worth pointing out that many of the people who refuse to accept the Librem 5 and resell it are not doing this for economic reasons, since most of them paid $599-$799 for a product that now has a list price of $999.
First of all, we should be grateful that anyone is willing to invest money in Purism considering how many business failures there have been with mobile Linux in the past. Investing in the development of mobile Linux is hardly a rational business decision considering that history.
The business owners and investors in Purism have taken a loss developing the L5, according to Purism’s letter to Rossmann. Given how tarnished Purism’s reputation is from developing the L5 and all the bad reviews it has received, Purism is unlikely to ever recoup what it invested in the project since it isn’t going to sell many L5’s in the future.
Purism reported that it received $2.81 million in preorders for the L5 by 2018-11-01, so let’s guesstimate $4 million total in preorders (since the preorders slowed down a lot over the course of 2018, and $4M would be 6000 preorders at an average price of $667, which aligns with the numbers in Purism’s letter to Rossmann*).
If we assume that Purism pays developers $5k per month, then I calculate that Purism has spent around $2.2 million developing the software in the L5.
| Purism employee | Title | Work | Started | Stopped | Months |
|---|---|---|---|---|---|
| Guido Gunther | Distinguished Engineer | phosh, phoc, libhandy, feedbackd, gtherm, linux-next | 2018-05-07 | 65.4 | |
| Mohammed Sadiq | GTK Developer | Chatty, gtk | 2019-06-04 | 52.3 | |
| Adrien Plazas (purism) | GTK Developer | libhandy, geary, epiphany, libadwaita, pureos-store | 2018-02-01 | 68.6 | |
| Sebastian Krzyszkowiak | Shell Developer | mobile apps, phosh, millipixels | 2019-07-03 | 51.4 | |
| Dorota Czaplejewicz | Application Developer | Squeekboard, camera configuration, Millipixels | 2017-12-08 | 70.4 | |
| Julian Sparber (½ time) | Application Developer | Calls, Fractal, Phosh | 2019-06-23 | 2023-04-27 | 23.4 |
| Alice Mikhaylenko | Application Developer | libhandy, epiphany, kgx | 2020-09-22 | 18.2 | |
| Tobias Bernard (1/3 time) | Lead UI/UX Designer | design of Phosh and future camera app | 2018-05-30 | 2021-11-22 | 14.1 |
| Andrea Schaefer | Application Developer | chatty | 2018-05-28 | 2020-07-20 | 26.1 |
| Bob Ham | Phone Developer | Calls, ModemManager, haegtesse | 2018-02-01 | 2020-03-05 | 25.4 |
| Sam Hewitt (1/3 time) | UI/UX Designer | Design of chatty & millipixels | 2019-07-30 | 16.8 | |
| Martin Kepplinger | Kernel Developer | linux, | 2019-05-31 | 26.2 | |
| Evangelos Ribeiro Tzaras | Application Developer | GTK4, libadwaita, chatty, calls | 2020-12-03 | 17.0 | |
| Angus Ainslie | Full Stack Developer | uboot, agps, zephyr, linux | 2018-05-07 | 32.7 | |
| Total months | 432.3 | ||||
| Total cost (assume $5k/mth) | $2168k |
If we estimate the bill of materials was $400 per phone, that would cost $2.16 million for 5400 phones. Then add in the cost of designing the phone, which includes paying some design firm in Taiwan or China and the salaries of Nicole Færber and Eric Kuzmenko. Faerber reported that the main circuit board went through over a dozen iterations. With some back of the envelope math, it isn’t hard to see how Purism spent over $4M on the L5. Canonical estimated that it would have needed $32 million in preorders to pay for its Ubuntu Edge phone, so its hardly surprising that Purism ran into financial trouble.
However, there is a larger argument that Purism’s dev work benefits society as a whole, which should be taken into account because sticking it to the rich Purism investors means harming a lot of other people. For example, the Pine64 survey in Jan 2022 found that roughly 35% of PinePhone owners are using Phosh. Given that the 3079 respondents to the poll represented “less than 5%” of the PinePhone owners, that works out to over 60,000 PinePhone sales in 2 years, or about 100,000 by now, so roughly 35,000 PinePhone users are benefiting from Purism dev work. In addition, there are roughly 30 million desktop Linux users in the world, and the majority are using GTK/GNOME software that has been improved by libhandy/libadwaita.
Then consider the long-term goal for mobile Linux to become a viable alternative to Android and iOS, so people have the option to not be controlled and manipulated by powerful companies and big moneyed interests. People should control the technology in their pockets rather than it becoming a means to spy on their personal lives and monetize them through targeted advertising.
When big tech companies design cell phones to only last a couple years, they are pushing millions of poor people to keep buying expensive planned-obsolescent devices. To get to a world where cell phones can last 10 years rather than 3 years, we need mobile Linux to succeed and that will only happen if companies like Purism are paying developers to work on it, rather than driving those companies into bankruptcy.
As I see it, the goal is for mobile Linux to get good enough that it goes beyond the Linux enthusiast market and starts reaching normal people. At some point there will be enough demand to convince the makers of the leading-edge mobile SoC’s (Qualcomm, MediaTek, Samsung, UNISOC and HiSilicon) to start supporting Linux, rather than just supporting Android. If the bootloader isn’t locked and the SoC is fully supported by Linux, then people can switch their phones from Android to Linux to keep using them for many more years and avoid the harvesting of their personal data. Extending the life of mobile devices with Linux will dramatically lower their economic and environmental costs.
I see little chance of mobile Linux succeeding in a reasonable time frame without paid developers working on it, and I see little hope for AOSP derivatives ever reaching beyond a niche market, because Google can simply stop releasing new AOSP versions if it ever becomes a true threat to Google’s profits. It is for these reasons, why I advocate for people to support Purism despite its flaws, because I don’t see another company that is willing to invest in mobile Linux in the right way. Unlike Palm/HP/LG’s WebOS, Canonical’s Ubuntu Touch, Mozilla’s FirefoxOS and Samsung’s Tizen, Purism has tried to upstream its code as much as possible, and get its code incorporating into the principal Linux distros, rather than building unsustainable code silos, which is why the majority of the 344k lines of code in projects that Purism started are now part of GNOME.
* Purism’s letter to Rossman said that 10% cancelled their L5 orders and there are 600 outstanding refund requests, so we can calculate 5400 orders that weren’t cancelled, but that ignores the number of refunds that have already been paid, so the number of uncancelled orders might be larger.
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I am honored to report some of my posts were hidden I am not sorry.
I will continue to defend Purism and the Liberty 5 phone to my dying breath
The Champions of gogle MS and Fruity Coy will and are doing everything in their power to stop Purism.
Since when is calling Purism scammers and criminals allowed by forum rules. Stop
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By the way, I know that this is just a dream at this point. Realistically, the leading-edge mobile SoC manufacturers probably won’t upgrade their firmware blobs and proprietary binaries to be compatible with newer kernels, regardless of whether of whether Android or Linux, so there will probably be some functions that don’t work, which is what we see currently with postmarketOS on Snapdragon phones.
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You admitted bias and, without even pausing, proceeded to assert something as “fact” when it is “speculation.” It’s speculation because you don’t know how much money Purism had because you have no transparency as to their funds. You have no way of knowing whether they could have honored all of their refund requests or done so after reorganizing. You aren’t convincing me, you are only consoling yourself.
I doubt it … and you repeating it doesn’t make it true or excusable. e.g. As part of bankruptcy there would be a sell-off of the remaining inventory to help with the refunds. e.g. Any money left, including from the convertible loans, would be dispensed in an orderly manner.
As long as you make excuses for their behavior and minimize blame, I think you are decreasing pressure. I find it unlikely that Purism will publicly commit to refunds. IMO Purism had choices and made the choice to not honor their agreement with regard to refunds. They are to blame because they are the only party here to make a choice to act poorly.
I haven’t told people not to buy Purism products. I’ve only told people what I would or wouldn’t do. There is a difference between sharing advice and directing behavior. I’ve only told people the following (and, for the record, I’ve mostly done this on reddit and not here):
- Caveat Emptor “buyer beware” (and why).
- “I don’t trust Purism” and why.
- “I’m not sure why anyone would buy a privacy and/or security product from a company who has shown they aren’t trustworthy.”
- Even if it shows “in stock” and you are determined to buy it, I would be sure to use a credit card and file a charge-back if you don’t get it in 30 days and never wait past 90 days. I wouldn’t buy it at all if it isn’t listed as “in stock”.
My goal is to make sure that Purism customers know that they can not necessarily trust Purism to honor their commitments to their customers.
On products that are “in stock” I’ve basically given the advice of 3 and 4 above. If/When the Librem 16 comes out, I will continue to point out those greater risks as well as Purism’s new policy ( which includes “Once an order is placed Purism will deliver that product to you, no refund is offered nor given for an order in the processing queue.” ). I do this because a potential
customer deserves to know this.
There is a risk, even on the Librem 11: See (4), from above and ask yourself what one should do if you buy the Librem 11 and Purism doesn’t ship in 10 days and makes some excuse saying that it will take an additional 30 days because of [problems with coreboot, problems with the EC firmware, we discovered a HW problem, …].
It was a private letter from, AFAICT, the new marketing guy at Purism. I don’t trust marketers. My opinion of that letter matches Rossmann’s. I’m not going to repeat it here.
- And yet you think it’s OK for the customers to be last —> because that is exactly where Purism has effectively placed them.
- secured creditors are not necessarily “bank loans”, it’s collateralized loans from any source. The point here is “collateralized” and it’s key because the whole point of Chapter 11 is “reorganization” and so their collateral can not be liquidated. Nobody would provide a collateralized loan at a reasonable rate if they didn’t have some priority in a bankruptcy reorganization where the collateral can not be claimed.
- The most important part is equity investors are last. Convertible debt investors are next-to-last. Unsecured debt (investment debt) is before convertible debt. These are all “investors”.
Part of what makes it “fair” is that the business doesn’t get to put their investors ahead of their customers … along with the fact that “priority” is transparent and was set to be as fair as possible by people who understand bankruptcy/debt/customers/investments more than you do.
“benefits society as a whole” == irrelevant and doesn’t excuse them from not honoring their commitments. I can guarantee you a bankruptcy judge wouldn’t let you blather on about that because it’s irrelevant.
And then you go on about “sticking it to the rich Purism investors”. I didn’t say they were rich. Investors are taking risks for rewards. It’s exactly the people that signed up for the risks. It’s exactly why they are last in priority when it comes to bankruptcy … and they know that in advance.
Is that relevant to the conversation at all? As I said before, a bankruptcy judge wouldn’t think so and neither do I.
Also, go through that paragraph and see how much BS you are shoveling. Arguably, poor people are better served by either not buying a phone or buying a $150 motorola G and have it last 3 years supported and longer unsupported —> all of that is cheaper and more useful than spending $999 on a Librem 5 that will probably die in a few years. And that’s only one thing. I could and would go on if it were relevant. If you reply with your screed about “the environment” and go further off topic, I will block you.
As I see it, you are shoveling this BS for a for-profit company where you have turned their marketing into some sort of dream utopia that can’t exist without them. Because of that I’m going to end this with a true story. Take from it what you will.
I am friends with several Mormon families. The Mormon church recently changed the age and length of service for their missionary program for young men: younger (from 19yo to 18yo) and longer (from 18months to 2 years). I asked why. Curiously, they were honest and truthful: Too many children were “losing their faith” after being in college for a year. I also found out that a mission was a success if they had even one conversion. And, with a wink, I was told that the real point of the mission was to convert the missionary. It turns out that two solid years of trying to convince other people about their religion mainly worked to cement their own beliefs. And, even more surprising, is that this is not really a secret. When the missionary returns, that’s often exactly what they see as their greatest accomplishment. They basically spent 2 years convincing themselves and are happy about that result.
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A self-fulfilling prophecy, but does it stand up in college/university thereafter?
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Since his review, many things have improved on the L5.
From what I read, I think he was writing from what the average consumer would expect - a phone that is like the duopoly’s.
The ads are written as if the device is the second coming and can walk on water but with a bug plus of almost total privacy.
Consumers expect the L5 to be as good as or better than the two others. Why shouldn’t they.
AFAIK, the warranty is still 28 days (was for me) and Rob I hoped had that incorporated into this review. 
I think his review is fair, given one could wait as you suggested he should have done, but it would be obsolete (is today IMO) by then.
With the devs spending more time now on Crimson and Dawn, little time remains to continue supporting a dying horse.
I appreciate Rob’s reviews but remind myself that ‘reviews’ are just one person’s opinion. Good or bad.
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Things where already much better at the time he was making the review. As amosbatto said, he just did not care to try out to click the icon and said “it’s not functional” like nobody could shoot photos.
A review can be made from subjective point of view, but at least it should be fair. I don’t mind if he would test it and tell “not made for an average user, dislike it so far”, but he just said "not functional, because a year back it was not functional and the icon looks like “under construction”. Don’t defend a person that’s playing dirty.
And btw: I am also “just a consumer” and did not expect so much. The average L5 consumer is not the same as the average overall consumer. We should not mix this up. 
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Actually Rob did take a picture: “So I took a picture and the sucker hung.” Amos was upset that he didn’t research it more after it force Rob to reboot.
When that is the first experience after a previous horrible experience from the previous year, it seems reasonable to me. It was sold/marketed as if that sort of thing would work well. The first try required a reboot! I would give a scathing review too.
You remember Sharon’s first visits to the forum, right? The camera was a huge disappointment and not at all what had been advertised.
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No more questions.
A project that has ongoing development can’t be reviewed on a year old basis. Do you want to know how my experience with kdenlive was when it was released on Windows years ago? It was terrible unstable and you even had to download extra libraries, because they were not allowed to ship with main program to render files into typical video types. Every year later (2 versions) it was a huge step forward. How can people expect that things stay as they were a year ago on such projects? Sorry, that’s no excuse.
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And that wasn’t what was done.
One doesn’t completely ignore the “year old” first try. In fact he states that he was looking
to see what had changed/improved. He was hoping for a better experience and the first thing he tried required a forced reboot.
All the Librem 5 fans … hoped that Rob would “work harder to get it to work”. One shouldn’t have to “work hard” to get it to work. That’s not the way it was advertised. It didn’t match the advertisement and that’s all that should matter IMO.
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Sorry, I cannot follow you. What you’re trying to say? That the other parts where reviewed on “the current state”? But what does it matter to the camera?
Don’t call me fan. I’m not. I just like the device over many others, but I’m not blind for the negative aspects or celebrate it in another fan-like way. (Just in case you included me.)
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Why would he want to “play dirty” and I wasn’t defending him. You may read into what anyone says any way you want. But please don’t tell me what or how I should respond to a reviewer.
Oh, I know that to be 100% in agreement with. See, I saw a option to buy in to a place in the queue, read the ads, and went for it. I believed the ads - my fault.
If it worked it would be my first cell phone. Smart (phone) is just a gimmicky buzzword by marketeers. They aren’t even clever. Odky enough, when I say my first, people seem to think that I don’t know computers. Meh - I am just one of those “average overall consumer.” 
BTW - I have seen positive reviews of the L5 plus the one at being number one again.
I know. Bad reviews don’t help unless the product with a bad review causes the company to work at fixing the negatives.
Years ago, before the 'net when people would type(writer) or pen to paper a complaint to the feds, it was seen by feds as the opinion of 10k people, because only 1 in 10k would bother to do so. 
Thanks for the feedback lck. I do appreciate it.
~s
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Braxx-Phone maybe (or how it was called) that he wants to sell. At least it’s a possible reason, but to be fair: I don’t know. It’s speculation.
Sure, sorry. It was more like an advice, but I respect your free speech for sure.
A thing I dislike (ads in general, but especially misleading ads - which are nearly all). I fully understand you here and wish companies would just be transparent about their products. But since we cannot trust any company until they prove the opposite, we need to find information on other sources. So a review that tries to tell the real pros and cons are the most useful out there. I just wish the people would do it this way - especially on a product that has not many reviews, because it’s niche.
A longer review that tells only positive things is - of course - also not helpful.
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Sorry, I cannot follow you. What you’re trying to say? That the other parts where reviewed on “the current state”? But what does it matter to the camera?
On the phone he got for the review — not the year previous, but for the device he just received — he tried the camera. The phone froze and had to be rebooted. Do you understand that
he’s absolutely reviewing a recent phone and the camera software failed to work properly.
Should a reviewer assume that’s a fluke and repeatedly try??? I don’t think he owes it to anyone to give it another try.
Don’t call me fan. I’m not. I just like the device over many others, but I’m not blind for the negative aspects or celebrate it in another fan-like way. (Just in case you included me.)
Nobody called you a fan. By the way, here is a definition of a “fan” … since there might be some confusion given that it derives from “fanatic” but does not have that meaning anymore:
- If you are a fan of someone or something, especially a famous person or a sport, you like them very much and are very interested in them. [Collins - American English]
- an ardent admirer or enthusiast (as of a celebrity or a pursuit) science-fiction fans. [Merriam-Webster]
IMO the reason why so many here were disappointed in Rob’s review is that he did not repeatedly try things out when they didn’t work the first time. If that was your view … especially considering how the device was advertised … then I would say you have unreasonable expectations of the reviewer.
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I’m confused. When he tried the camera in the state of the video? In video itself he was speaking about a year ago and was even surprised that there is a camera app icon. I’m sure he did not try the up-to-date state he was running.
However, don’t forget he was making a video about Librem 5 (at least title was saying so) and 2/3 of time he was talking about his own phone. Keep that connection in mind. It’s not just that he made one mistake and everyone is blaming him for a mistake. It’s the whole move that tastes just like to attacking the competition to push the own product under the name of a “fair review”. That’s the main reason most of us dislike this video. The camera is just a more concrete example.
About fan: how to measure “very much”? Still room for interpretation. 
In my opinion it starts beyond the rational (and before the fanatic).
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I’m confused. When he tried the camera in the state of the video? In video itself he was speaking about a year ago and was even surprised that there is a camera app icon. I’m sure he did not try the up-to-date state he was running.
Watch the video again. It’s quite clear he tried it in the most recent device – the one he was reviewing. The only thing he said about the Librem 5 of the previous year was “Somebody actually gave me a Librem 5 a year ago I think and it ran for like one minute and then I was never able to run it again.” On the device he’s running … where it froze while taking a picture and had to be rebooted … it’s not clear if he did a “sudo apt update; sudo apt upgrade” first.
About fan: how to measure “very much”? Still room for interpretation.
It’s true that it’s not particularly well-defined. Personally, when I think of a “fan” I think of someone whose affection/love of a team/device/organization is driven more by “heart” than by “brain/head” … but not completely irrational. It also has “tribal” vibes (part of a special team
as opposed to the plebes who don’t know any better).
Maybe. But he brings up the pinephone too and says better things about Pine64 than he does about Purism.
I’ve never thought highly of Rob Braxman (I never thought he was worth watching) and, so, my expectations were low. His review fit my expectations.
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Maybe later. Otherwise I let it as you said.
That’s what i mean with “beyond rational” … your words are better, but the meaning was the same. 
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