They provided estimations for the delivery time, according to their best knowledge at the time. First couple of delay were purely their fault (but one can never know how hard it is until you actually try). Later, Covid made it impossible to make reliable estimates. I do not see any sign of intentional evil here, do you?
You’re ignoring the cases where customers ordered devices like the Librem 5 USA or Librem 14, which have been listed as “In stock” with “10 days shipping time” for months now, and are still waiting for refunds. To this day Purism is selling those devices with the following policy:
If, for any reason, you want to cancel your order before it was shipped, we will issue a full refund.
Which according to the FTC must be provided within seven working days.
The fact that they know that can’t or won’t comply with that policy, but still sell devices under that policy, is in my book a clear sign of intentional evil.
Did you read this topic before commenting? The lack of reports only removes some protections for Purism. It is not necessary for the main goal. (But I hope they do it at some point.)
It’s one of the requirements of a social purpose company. To this day Purism is advertising itself as a social purpose company, so obviously they’re obligated to provide those annual reports.