Inability to use emergency number needs to be escalated. Email support.
Question is, could this be a glitch that endangers others as well, globally? Could this be a missing feature that hasn’t been implemented or fixed, or has something broken?
Similar thread was posted some time ago but it never went anywhere since logs weren’t provided, so that might be helpful: Was unable to dial emergency services (911) - #11 by guido.gunther
Emergency call is an area that Purism and L5 do not have good record. A ticket related to emergency calling was closed without explanation or solution, it seems, which gives the impression that legal requirements about emergency calls are not taken that seriously: Allow emergency calls when the shell is locked (#30) · Issues · Librem5 / calls · GitLab Does @guido.gunther have any recollection what happened there?
Background info:
→ see also sms - How to call short numbers (like 911) on gsm module via AT Command - Stack Overflow
Older threads realated to this topic that seem to have just died without solution: Advanced Mobile Location when calling emergency services.
Info on Australian emergency numbers
https://www.acma.gov.au/emergency-calls and
https://www.triplezero.gov.au/triple-zero/other-emergency-numbers:
## 112—International standard emergency number
Triple Zero (000) is Australia’s primary telephone number to call for assistance in life threatening or time critical emergency situations. Dialling 112 directs you to the same Triple Zero (000) call service and does not give your call priority over Triple Zero (000).
112 is an international standard emergency number which can only be dialled on a digital mobile phone. It is accepted as a secondary international emergency number in some parts of the world, including Australia, and can be dialled in areas of GSM network coverage with the call automatically translated to that country’s emergency number. It does not require a simcard or pin number to make the call, however phone coverage must be available (any carrier) for the call to proceed.
There is no advantage to dialling 112 over Triple Zero (000). Calls to 112 do not go to the head of the queue for emergency services, and it is not true that it is the only number that will work on a mobile phone.
Dialling 112 from a fixed line telephone in Australia (including payphones) will not connect you to the emergency call service as it is only available from digital mobile phones.
## Voice over Internet Protocol
Voice over Internet Protocol (VoIP) is a technology that allows telephone calls to be made over broadband Internet connections.
Some VoIP providers may not provide access to emergency calls, so check with your VoIP provider if you require the emergency call service.
For information about using Voice Over Internet Protocol (VoIP) visit the Communications Alliance website.
Additional questions: Does emergency calling work via Telstra?