Hi @LisaonMissouri You have had a reply from the President, and conflicting suggestions, I will not jump in right here as a tutor, perhaps later once you have the devices running nicely! 
As a customer I do think you should read this page
I am sure you will get some real help by sending an email along these lines
Technical Support
To: support@puri.sm
What: Any hardware or software related problem with Purism products and services
Subject: [order number] short problem description
Usual response time: under 6 hours
Conditions: Before sending email to support, please first check the troubleshooting wiki section and search issue reports if your problem is software-related!
Example email subject: New Librem 14, cannot get past password.
Good luck