We want to offer replacement parts. It was only recently (beginning of this year) that we had enough actual Librem 14 laptops in stock to consider this in earnest. At the moment we have been handling this on a case-by-case basis. If a customer wants a replacement part they have contacted us and we have worked out a fair price. In some cases if a customer would prefer we do the replacement (and the hardware is out of warranty) we also work out a fair price for the labor involved.
We do want to start offering more Librem 14 replacement parts on our site, and support Right to Repair and other initiatives, we just don’t yet have the stock built up to offer it formally on the shop, just informally by contacting us. It’s also relatively early in the life cycle of the Librem 14 and many of the orders are still under warranty. This will be a larger need once more Librem 14 laptops in the wild are outside of their warranty.
We want to, and have in the past, however shipping companies have imposed strict regulations on shipping batteries recently that prevent us from being able to ship batteries by themselves. If we find a way to resolve this we will. We not only support the ability to replace the battery in our hardware (it’s why we designed the Librem 5 how we did), it’s in our interest to sell replacement batteries.