This is an unknown product, very niche. You need to provide more detailed technical info of the glasses and their display settings. Does it need/use the Beam product also? Based on a glance of their page, there is a lot to unpack, but one simple hardware fault might be that cables are not able to support the needed data bandwidth (not all cables are equal) and the resolution may be beyond what L5 is capable of providing (noting that it is picky about the hdmi type - no dp), so you may want to test those. It’s also possible that a separate linux driver is needed, as this suggests: GitHub - wheaney/XRLinuxDriver: Linux service for interacting with XR devices (and L5 still may not be able to support this with its graphics chip and limited drivers), particularly as that says XREAL has “Anti-developer stance. No general-purpose SDK for third-party devs.”, whish is usually not a good sign (not-open/closed rarely will work well or at all, even though this suggests normal hardware might be ok on other products). The XREAL community might be better place to get help for this specific problem.
2 Likes