Hi I am brand new to Linux or librem for that matter and I am not to pleased by how user unfriendly this VERY expensive Librem 15 v4 laptop has been; after booting it up it displays “cryptsetup failed, bad password or options?” failing to boot after multiple attempts and stating “ALERT! VOID=Gafadeb3-eb9e-4933-a2ce-f9cba03f532e does not exist. Dropping to a shell!” . I do have a login password but is there a straight forward approach to putting a cryptsetup password via the busybox initramfs command prompt or was my purchase doomed from the beginning; I don’t have the pureos usb stick but I really don’t want to spend any more money if I am going to have to cut my losses.
Probably best to email support directly. support@puri.sm
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I’m truly baffled that this is the conclusion you’ve come to. I understand you’re upset, but an update causing the laptop to fail to boot certainly isn’t bricked by any conventional sense of the word, and your device is under warranty – so sending an email to support@puri.sm should have been your first step.
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Being brand new to Linux sounds like the thing here. Without in any way patrionising you, take a breath, contact support and go from there. Linux is a constant learning curve. Hang in there. Its more than worth it once you get more proficient. Good luck. I’d be keen to see how you go.
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You have both friends here and with the Purism support team. I understand why you may have decided to vent here; however, in my experience Purism support is amazing. Give them a shot!
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Out of curiosity, may I inquire what made you get a Librem Laptop and made you switch to Linux? I agree with @Brad, there surely is a steep learning curve. Purism support is surely helpful, but also the forum and the internet in general is a very friendly place and many people here are willing to help you! It will be a bit of a struggle at the beginning for sure, but I’m sure that you’ll enjoy it fully soon!