Account problem

Over 3 years ago, I ordered a Librem 5, never got it, I tried to access my account, the system doesn’t recognize my account or email!! What to do?
Have I lost my money??

You should contact Support.

P.S. Purism is still working on the huge backlog, after several unforeseen delays. Your number may not have come up yet.

You can check the progress of Librem 5 shipments in this user-generated thread:

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hi, we replied to your email.