Am I being unreasonable?

Hardware
1

My screen hinge went bust around early April.
My initial email to Purism was around the 13 of April
Every email sent to Purism customer support takes long time to receive a reply.

To date my issue is not resolved.

I feel let down by Purism.
Am I being unreasonable??

2

hm, idk if the delay may be caused due the corona-virus or if their reply to your issue landed on your spam-folder?

from my experience with purism customer support, i always got a reply within 2 days.

3

Yeah maybe.

Any how I have been contaced by them now and things seem to move.

Thank you

4

See also 2 years with Librem 13 great love with tragic end