I don’t have another active SIM I can try. I tried a T-Mobile SIM and an AT&T SIM earlier in the year with the original modem, and I couldn’t get VoLTE calling to work. Purism’s own MVNO was my last-ditch effort to get the phone working as a phone. It worked for two months, so my best guess is that Purism now has something wrong with my specific line. I assume that somebody else with a different SIM might be able to get service working for them, but I’m done fighting Purism myself.
VoLTE worked on firmware version 2019 on the modem, check what firmware version the modem it has.
Calling still working without VoLTE even with the marginally close 3G network.
When insert the sim on Librem 5, the modem boot? like it showing signal bars?
If you thing that the sim it damage are you tried same sim to another phone?
Purism support just emailed me and let me know the following:
"I just word from our tech that where checking your account. And there was an issue with the phone number. And sadly that number is not recoverable.
What we can do is ship you a new SIM card free of charge with a new number. And have the same subscription."
This confirms my suspicion that there is nothing wrong with the Librem 5 itself, but rather with the service for this specific line. As such, I have zero problem reselling this Librem 5, as it is fully functional and will work with another line if you have the ability to get VoLTE working with your service.
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I’m kind of curious what sort of nonrecoverable issue a phone number that has been working for a couple of months can develop.
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Maybe this is what happens when they can’t figure out who owns it?
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I’m sweetening the deal here one last time before I attempt eBay. I’m dropping the price to $875 (plus whatever shipping is) and including the 256 GB SanDisk High Endurance UHS-I microSDXC I bought for the Librem 5. I have confirmed I have the second “Impact” screen protector from ViaScreens and can either leave the first protector on, take it off and apply the brand new screen protector for you, or take it off and send the new “Impact” screen protector with the Librem 5 so that you can install it yourself.
Based on Purism fixing whatever issue they had with my SIMple service, the Librem 5 works as perfectly as a Librem 5 can currently work (e.g. calls, data, SMS, and MMS all work with Purism’s MVNO cellular service). If you’re wanting to get a Librem 5 with no delay in shipping and at an extremely cheaper price than Purism is currently selling the Librem 5, hit me up. If I don’t hear back within a week I’m going to look into selling it on eBay.
I am interested if you still have it.
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I haven’t yet gotten around to figuring out selling on eBay, so I still have it and am still looking to sell it. Shall I post pictures here for you? Also, when I received it I recorded myself unboxing it and booting it up, so I could post that on Odysee and share a link to it. It’s basically in the same condition as when I got it, and I can take a new video of me using it now if you want to have proof that it works.
Was it an American one or did you change the modem, etc
I purchased it off of eBay and it had an American modem in it. After trying and failing to get VoLTE working with cellular service with T-Mobile and then AT&T, I became concerned that AT&T blacklisted my modem, so I ordered and installed a new American modem when I started the SIMple service plan from Purism. It worked fine on the SIMple service plan (which runs on AT&T’e network) with the new modem. Only issue I had was when Purism lost my number for 5-6 days (I can only assume that they failed to pay AT&T for my line, but I don’t have concrete evidence of that). After Purism got service back, everything started working again, but I am done working with Purism, hence me selling my Librem 5 and going to a normie phone.
Thanks for your input! Just while even I that do not live in USA am aware of this fact for many years now. Or to rewrite your very kind and open note: it is more about end user awareness on with whom … and less about their experience: “We have a good relationship with AT&T. We have had discussions about the MVNO. They’re interested in having a relationship with us, and we’re interested in having a relationship with them.”
In addition, as here related and important to be understood:
vs perfidious:
I personally attempted to use both T-Mobile and then AT&T directly for my Librem 5’s cellular service, and I could not get VoLTE configured to work with either. When I called AT&T support to get them to help me, they told me I was using an unsupported device, and after being on the phone with the AT&T my mobile data stopped working (so I assume that they must have blacklisted my modem at that point, which is why I purchased a new modem from Purism). Have you attempted using either T-Mobile or AT&T and got VoLTE working on your Librem 5? Than why accuse me of being “perfidious”?”
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Nope, as I wrote in my post: I live overseas (up to what that means in American English terms). Perhaps therefore I was not being able to get to use AT&T phone within Europe? They “blacklisted” their own phone not to be used outside of USA? All I see up to your sharing with us here that they really advanced in terms of … getting a new haircut, perhaps.
I am not the only one who has had issues with getting the Librem 5 to call on T-Mobile. As for AT&T, all I know is that VoLTE did not work for me when I tried a cellular plan directly with AT&T and that mobile data stopped working after I contacted AT&T support and they told me my phone was not approved on their network.
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Wow, you have a fun time in the US. How do you tollerate such things? Can’t you initiate putting some legislation in place to protect people’s rights?
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In theory I could work on getting my congressional representatives to work on such legislation, but due to the size of the governmental system (in particular the federal governmental system), and it would take many years of my life to try to create and push through something that I’m not sure the government would legislate anyway (in my opinion because they also want all the data they can get from closed mobile devices). I have a wife and four kids, and my time is better spent providing for and being with them than it is fighting a crooked system that I’ll likely won’t beat. Maybe at some point in my lifetime the United States will just become separate States and then I can have slightly more of a voice in my government.
Not to be a jerk, but these are two different things. The first means “we’re not helping you” and the second means “you can’t use that.” Or was it they said the first but meant the second?
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I assume they meant (or said? I may have misremembered their exact words) that it is not approved to work on their network. Mobile data worked until I spoke with AT&T support, then it did not work after I spoke with them, hence my assumption that they blacklisted my modem.
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I’d figured connected devices wasn’t something they actively monitored but have been curious if they blacklist it once one was brought to their attention. I’m inclined to agree that what you said happened actually happened. No wonder you got fed up.
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