Was it an American one or did you change the modem, etc
I purchased it off of eBay and it had an American modem in it. After trying and failing to get VoLTE working with cellular service with T-Mobile and then AT&T, I became concerned that AT&T blacklisted my modem, so I ordered and installed a new American modem when I started the SIMple service plan from Purism. It worked fine on the SIMple service plan (which runs on AT&T’e network) with the new modem. Only issue I had was when Purism lost my number for 5-6 days (I can only assume that they failed to pay AT&T for my line, but I don’t have concrete evidence of that). After Purism got service back, everything started working again, but I am done working with Purism, hence me selling my Librem 5 and going to a normie phone.
I don’t know anything about your issue except what you have stated here. However, I want to say that, in my experience, certain of the big mobile carriers in the USA are not particularly friendly. That’s putting it very lightly. I realize this does not help your experience. Just mentioning it.
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Thanks for your input! Just while even I that do not live in USA am aware of this fact for many years now. Or to rewrite your very kind and open note: it is more about end user awareness on with whom … and less about their experience: “We have a good relationship with AT&T. We have had discussions about the MVNO. They’re interested in having a relationship with us, and we’re interested in having a relationship with them.”
In addition, as here related and important to be understood:
vs perfidious:
I personally attempted to use both T-Mobile and then AT&T directly for my Librem 5’s cellular service, and I could not get VoLTE configured to work with either. When I called AT&T support to get them to help me, they told me I was using an unsupported device, and after being on the phone with the AT&T my mobile data stopped working (so I assume that they must have blacklisted my modem at that point, which is why I purchased a new modem from Purism). Have you attempted using either T-Mobile or AT&T and got VoLTE working on your Librem 5? Than why accuse me of being “perfidious”?”
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Nope, as I wrote in my post: I live overseas (up to what that means in American English terms). Perhaps therefore I was not being able to get to use AT&T phone within Europe? They “blacklisted” their own phone not to be used outside of USA? All I see up to your sharing with us here that they really advanced in terms of … getting a new haircut, perhaps.
I am not the only one who has had issues with getting the Librem 5 to call on T-Mobile. As for AT&T, all I know is that VoLTE did not work for me when I tried a cellular plan directly with AT&T and that mobile data stopped working after I contacted AT&T support and they told me my phone was not approved on their network.
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Wow, you have a fun time in the US. How do you tollerate such things? Can’t you initiate putting some legislation in place to protect people’s rights?
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In theory I could work on getting my congressional representatives to work on such legislation, but due to the size of the governmental system (in particular the federal governmental system), and it would take many years of my life to try to create and push through something that I’m not sure the government would legislate anyway (in my opinion because they also want all the data they can get from closed mobile devices). I have a wife and four kids, and my time is better spent providing for and being with them than it is fighting a crooked system that I’ll likely won’t beat. Maybe at some point in my lifetime the United States will just become separate States and then I can have slightly more of a voice in my government.
Not to be a jerk, but these are two different things. The first means “we’re not helping you” and the second means “you can’t use that.” Or was it they said the first but meant the second?
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I assume they meant (or said? I may have misremembered their exact words) that it is not approved to work on their network. Mobile data worked until I spoke with AT&T support, then it did not work after I spoke with them, hence my assumption that they blacklisted my modem.
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I’d figured connected devices wasn’t something they actively monitored but have been curious if they blacklist it once one was brought to their attention. I’m inclined to agree that what you said happened actually happened. No wonder you got fed up.
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In theory, AT&T’s system would be aware of the device just by the routine capture of its IMEI, which will have known capabilities. Or, to put it another way, will or will not match a device in their “authorized” list. Maybe in this case their system didn’t flag it until @johnk got their attention.
I don’t know why AT&T feels the need to be so restrictive. Surely there are more devices from more OEMs that acquired VoLTE/HD Voice certification with AT&T than those on their whitelist. It’s also curious that AweSIM/SIMple is contracted with AT&T, yet they apparently disallow a Librem 5.
T-mobile is so much more user-friendly in most things.
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I removed the first screen protector I had applied immediately so as to show how perfect the screen is. I’m dropping the price to $850 (plus whatever shipping is) and including the 256 GB SanDisk High Endurance UHS-I microSDXC I bought for the Librem 5, if anybody is interested. It comes with the original box and all original components (except for the SIM tray ejector tool, unless you really need one). I just freshly reflashed it with the most recent image from Purism.
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Would anybody be interested if I dropped the price to $825 + shipping (whatever that would be for you)?
Would anybody be interested if I dropped the price to $800 + shipping (whatever that would be for you)? Still includes a brand new Impact screen protector (from ViaScreens) and 256 GB SanDisk High Endurance UHS-I microSDXC card.
Dang, I’m losing a lot of money on this. Would anybody be interested if I dropped it to $775 + shipping?
Maybe just go ahead and put it on ebay?
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My Librem 5 (and accessories) has been sold.
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