Hi @yarro,
Congratulations for taking back you privacy and security in hand 
You will probably be interested in the following forum thread
The Operations section is the most suitable for your request 
To: ops@puri.sm
What: Questions about orders, payments, returns, lost packages
Subject: [order number] question summary
Usual response time: under 48 hours
Conditions: Before sending email to ops, please see the availability status on our products page35!Example email subject: [Purism_12345678] bitcoin transaction failed