AweSIM not responding

Librem
1

Hi all. I got my phone and AweSIM but there is a question mark where the SIM logo is on the phone and no service. No calls, text, internet even with wifi. I contacted support but little help. I was hoping to use this as my primary (due to the cost) but it’s not looking good. Please help

2

What did support say that hasn’t worked?

3

They asked to restart the phone and double check the installation of the SIM. Which I did prior to reaching out. They are great, I know the team isn’t huge but this is now my primary phone so i’m stressing a bit.

4

I would try the following:

  • boot without SIM, wifi should work without a sim card
  • boot with a different SIM card to check if there is something wrong with your awesim
5

Double check your APN settings while you’re at it.