Just my opinion on this…The history (since 2017 or so, from the crowndfunding of Librem 5) has been that Purism got peoples hopes up but due to some foreseeable and several unforeseeable issues there were delays and more delays. A lot of it was and is poor communications in broader sense (lumping in expectation management, community involvement, investor relations, technical information and almost everything but the kitchen sink). There were occasional bright spots and eventually things progressed, but the snafus were never dealt with, company management and leadership never hashed out the issues publicly, apologized and presented a strategy, plan or other sign of improvement. There were individual efforts to give support and do stuff but Purism seemed to be unable to receive it or even notice. I think the feedback got to be a bit much at some point, so rather than deal with, all got ignored (“bury head in the sand”), which is not a viable strategy for a company that (doesn’t seem to realize or like that it) is dependent on the community. Community, which in this case is crowdfunders, customers and also potential customers from the linux general community, were left in the dark and not treated as stakeholders in this. So, when problems did reoccur, there has been less and less good will, belief in the intentions and support for the actions. And there always will be snafus, but since there’s no good will and trust, every problem gets blasted loudly, as that seem to be the only way to get any response due to the undoubted pile of snafus that only one or two people still maybe handle. It has kind of created a downward spiral since good news and progress are heard of less and more seldom - and those have been mostly by individuals that are not in Purism payroll, if I’m not mistaken.
There’s genuine practical and financial challenges in the mix too, but it get’s a bit complicated and sidetracked to go into those when talking about the original question. Over the years I’ve seen many go through the same process of denial, anger, bargaining, depression and acceptance (and/or resignation, i.e. leaving). Sound familiar?
[Btw. I think it’s for the (wasted) potential everyone sees - the potential that is still there]