As painful as it may be to hear, L5 is in practice really not meant for everyone, even if the marketing seems to indicate that. It’s not even for all enthusiasts. Manage your expectations: prepare to learn much, expect to have to live with things that won’t be fixed fast (if at all) and do not think that Purism has resources or motivation to respond to, or seriously act like a responsible global company (it’s tiny). You are welcome to become one of the volunteer developers, if you have the know-how. And voicing sane suggestions to the company via the forum has been mostly fruitless (although they did drop the plans to start a toy robot line - maybe coincidentally). The history and warnings of this saga is available here at the forum but it’s a long read (short version). I believe you are at the moment at stage one, or maybe three - welcome, most of us have been through them over the years (which maybe makes the forum a support group of sorts… 
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