Hello everybody,
I am waiting for my order to receiving. I also ordered a Librem SIM card with service. The website report says a charge has incurred despite the fact that I did not receive my Librem SIM card just yet.
Given this predicament, I suppose that the empty fees are or are not charged into account. I am not sure as details said the proper transaction will go into affect upon proper service activation. With the empty fees stacking up, I would assume that they will be transferred as exchange into the activated service period or transferred as refund.
What are your thoughts about this situation? Should I request (by email) a refund/exchange of the empty charges? Maybe I should dispute the transaction? It’s a slow business demanding plenty of patience so I decided to cancel payment in order to stop the service for now.