Best support channel for librem.one

[jimbojim]

What is the best support channel for account related issues for librem.one?

I created a free account, but wanted upgrade to a paid account. I understand that the upgrade capability is not available yet. So I deleted my account, and tried to create a new paid account with my old @librem.one address, but now I’m getting the error that the account already exists. I’d like my old username, but with a paid account so I can use the librem.one email address in addition to the other features.

[2disbetter]

Some of the services have 30 day grace periods for account deletion, some a week. It is configurable to never permit you to use the same username. Getting in touch with Purism is certainly your best bet.

Check this out:

How to properly send emails to Purism

Please note that our community forums are NOT meant for customer support! If you have a problem with your device bought from Purism (either hardware or software), a question about your order or a general question, or you simply want to give a feedback to Purism, how to proceed? Here is a short overview of how your email should look like and what to contain so that we can better respond to you. The team receives multiple thousands of emails per month on average and we do our best to reply in a t…

I also think just saying something in their general chatroom could help fast track you.

[mladen]

Once you delete your account, you cannot re-use the username. This is by design.

[jimbojim]

Thank you for the response.