Hi
When I bought my Librem 5 I had FastMail so my acknowledgment of purchase email went to my FastMail. I closed that email account.
Does anyone know the Purism department I should contact? And their contact details. Please
Cheers
1 Like
support@puri.sm
^^^^^^^^^^^^^^^^^^
2 Likes
Do you remember your _____@librem.one ID? You could login here and alter it:
https://librem.one/accounts/login/?next=/accounts/profile/
Or is it? :
https://shop.puri.sm/my-account/
Maybe it’s both?
Maybe you know this answer Caliga?
When I first did the Purism sign-up, I put my @librem.one eMail address in the info for https://shop.puri.sm/my-account/edit-account/ and it seemed like a good idea at the time, but with the hindsight of knowing just the Mastodon and Riot work for free, I think I should change it to my external email address I used for billing and so on.
I should change it, shouldn’t I?
Is your Librem One account a Basic (Free) account?
I changed my residential address and the order wasn’t updated; I solved writing to ops@puri.sm .
more info here
Changing the address in the webshop account only affects future orders. To change the address of a previous order it has to be done by us.
yeah, and I solved writing to ops@puri.sm (to you then). Thanks!
P.S. there is the possibility that was all for nothing though, if Purism confirm that the T1 variant will not be offered with the Librem 5.
I wish I could be sure if you were asking me, @sherab_kelsang or @deedend.
If you were asking me, then yes, I’m so “Basic”. 
At first I was writing to feedback because I thought the Librem Mail and Librem Tunnel apps didn’t work correctly. I didn’t get the memo about the subscription levels and pricing. 
#n00b
I believe that to have the mail service, you have to pay… The free Librem one services are chat and social, as far as I know
1 Like
That is correct. My mistake was guessing email was free. The tunnel guess was just n00b dumb. I’m learning through my mistakes. 
