I recently purchased a Librem 15 and until recently I was very satisfied with my purchase. Albeit, watching videos and playing games on the computer is impossible, as games frequently stutter, audio is completely messed up and out of sync and videos lag every 3 seconds.
I hope this is a Driver-based issue, rather than the computer being faulty.
Does anyone have a list of Driver Updates for me to install?
The good news is that this suggests it’s a software issue and you don’t need to return your machine. On the other hand, that also means that the solution can be a good bit trickier. See kieran’s questions and let us know that information, and we’ll see what we can find out.
For support and troubleshooting purposes, I think Purism will want you to demonstrate and reproduce the fact that the problem happens with PureOS. (At least Pop!_OS is Ubuntu-derived which in turn is Debian-derived so there is commonality with PureOS but Purism support may not have Pop!_OS conveniently available to them.)
“watching videos” also raises the question as to what software you are using. A media player included in the distro? A different media player? A web browser? Which media player / web browser?
In some cases it might be relevant to give the specifications of the video e.g. frame rate, resolution, bit depth.
Or a URL for a video, if applicable?
In the absence of any other info, it sounds like a software problem.
The problem is with virtually all videos. Browser based, Media player based, if there’s a video it lags. I believe that this is due to a constant screen refreshing rate, though I’m unsure; I do though believe that this has to do with software.