VoLTE issue? Depends on the country.
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Just a guess but I’ve seen this elsewhere in the forums…
Do you have another (non-L5) phone that you can insert the SIM in, make/receive a call or text or two, then stick it back in your L5?
Pretty sure I’ve seen something like this suggested to “activate” the SIM with the carrier.
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Also, I think I may have had something like that and hazily recall that my date/time was off (had removed the battery). It also prevented internet access via mobile data. A bit of a stretch, I know.
yes I activated this new sim on a old iphone 7 plus and it works fine there, I also contacted the Consumer Cellular and had them “update the IMEI” in their system which made no difference…
right wrong time would mean all certificate fail etc… but that is deafinately not the case here… internet / data fine with wifi off etc… but calls failing to go out or come in
After a quick search, it seems this kind of problem is troubleshooted a lot by checking with mmcli the modem state info and info, which the error message hints at. A faulty or wrongly set up SIM is one possibility too but less likely IMHO.
Well that error only popped up once or twice when trying to edit carrier settings, so it might not mean anything is wrong, but mmcli is interesting… not sure what to look for there… nothing seems wrong that I can tell… even when I am in the place with the worst signal I get it shows 55% and dataworks, but voice calls still fail
Status | lock: sim-pin2
| unlock retries: sim-pin (3), sim-puk (10), sim-pin2 (3), sim-puk2 (10)
| state: connected
| power state: on
| access tech: lte
| signal quality: 55% (cached)
Maybe this means something… I tried to query call waiting and got an error
mmcli --modem=/org/freedesktop/ModemManager1/Modem/0 --voice-query-call-waiting
error: couldn’t query call waiting network service status: ‘GDBus.Error:org.freedesktop.libqmi.Error.Protocol.SupsFailureCase: Couldn’t query call waiting: QMI protocol error (92): ‘SupsFailureCase’’
I also noted when looking in dmesg that wwan0 changed to wwx2202f6e25b11 when it got an ip address … but nothing is pointing me to how to tell when it can’t make calls (yet previous sim did before it failed)
[ 41.617400] qmi_wwan 1-1.2:1.4 wwan0: register ‘qmi_wwan’ at usb-xhci-hcd.4.auto-1.2, WWAN/QMI device, xx:xx:xx:xx:xx:xx
[ 43.003333] qmi_wwan 1-1.2:1.4 wwx2202f6e25b11: renamed from wwan0
Don’t suppose it’s something simple like your APN settings are messed up?
I don’t think so… I got those from Consumer Cellular directly even after I used what worked before… I even went as far as to reflash the phone in case there was a corrupt setting… I think the sim might be somehow different config than the previous sim which is not compatible for the phone function… all data and sms work though… kind of a fail … I ordered a libre-awesim this morning… hopefully I get good results / coverage
Your problem seems very similar to mine. Everything works but phone calls.
What is the behavior on the screen when you try to make a call? Mine instantly just says “Call Ended” and in the log I see QMI Error of “NoNetworkFound”. Even though all the modem settings were adjusted to supposedly enable the VoLTE.
I’ll let you know if I make any progress, but I’m currently stuck trying to figure out the debug output from ModemManager. T-Mobile says my IMEI has full capabilities and the SIM worked great in another phone too.
I also debated giving up and switching to awesim, but with the recent outage, the much higher price than what I’m paying now and the changing behavior of the company, there is no way I can justify it.
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Has anyone been able to get the Librem 5 working on the Consumer Cellular network? I was able to briefly get texting to work, but not cell. Now the phone won’t recognize the SIM card.
What makes it hard to troubleshoot is I have a flip-phone with Consumer Cellular and I was suddenly unable to send or receive calls, but I could still text. That had been going on for about six months. I transferred the same number to the Librem and got a new SIM card but still could only text on the Librem.
I put the new SIM card back into the flip phone and I still can only text, but not call on the flip phone. After I did that, the new SIM card won’t work at all in the Librem.
I don’t know if something is wrong with the my number or the Librem 5 is not compatible with Consumer Cellular. The flip-phone used to work just fine. Thanks!
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Get a new SIM card issued from your telecommunications provider and see if that resolves your issues with either or both phones. Remember to turn off your Librem 5 first whenever you want to insert or eject the SIM card within the tray.
How old is that flip-phone? Was it ever VoLTE-capable? If not, maybe AT&T disabled phone calls after VoLTE became mandatory and they shut down 3G and 2G.
Checking my own L5’s IMEI on Consumer Cellular’s bring-your-own-device page shows that they consider the Librem 5’s modem compatible. Did you enable VoLTE on your Librem 5?
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Thanks for the help! I got a second SIM card and made sure the phone was off (and the battery was out) when I put the new one in. I enabled VoLTE and I can still only text on it.
I’m going to try to sign up for Purism’s service and hope I can keep my number.
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I have never been able to make VoLTE work on my phone either even though I have my account enabled for it and the phone is enabled and the company I work for who provides my cellular service confirms they do not block devices…so idk what’s going on here.
EDIT: I don’t know why I didn’t try this before but I put my work phone’s SIM which is a 5G capable phone with the latest SIM in it and I’m able to make VoLTE calls using 4G only. So even though my personal SIM is and LTE SIM card for some reason it’s not allowing the VoLTE call. No idea why.
So if you’re having this problem I would say get a new SIM as a first thing to try before you get too crazy with firmware upgrades and such.
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I assume that the two SIMs are the same MVNO/MNO. Because for sure VoLTE is hit and miss, comparing one provider with another.
If the two SIMs are the same MVNO then it sounds like there is some setting difference on the provider’s side.
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Same provider only difference is the SIM and physically the SIM’s are identical. I’m getting a new SIM for my personal phone (Librem 5) today so we’ll see if it’s the SIM or something else.
UPDATE: New SIM didn’t help so it’s definitely something with my account even though VoLTE is not being blocked on it. Also my new personal SIM in my work phone also does not do VoLTE so I now know it’s something to do with my account.
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Thats because ur carrier it is not compatible with L5 for make VoLTE calls.
Hacks:
- change carrier
- get compatible adsp for ur carrier
- get compatible module for ur carrier.
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