Curious When My Phone Will Ship?

I guess at this point Im wondering if I got scammed for thousands of dollars and after many months still no phone???

At the very least if this is a real company they should send email updates on all open orders. Is that asking too much? Maybe I have a different sense of customer service? Maybe my expectations are too high? Im not of the Millidiot era and can change a tire.

Did you read the blog posts?

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I have two orders with Purism and I get evrry now and then an email, right now they came in:

  95     jun. 16 Purism SPC      ( 143) Purism_2043xxxxxx Librem 5 News Summary: May 2021 
  96     jun. 16 Purism SPC      ( 143) Purism_3826xxxxxx Librem 5 News Summary: May 2021 
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They sent the L5 to every first month backers (sept 2017) before the global electronics shortage impacted them

You can get some general Purism news regularly here https://puri.sm/news/

Do you receive the news emails from Purism like @guru ?

You can check this pinned post How to properly send emails to Purism
I think you can contact them by email at support@puri.sm about your questions and grievances

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You didn’t.

Communication may not be Purism’s strong point but I believe it may be a conscious decision not to spam a customer unless the customer explicitly opts in (even though by law they are entitled to spam customers).

You can subscribe to the emailed newsletter.

You can subscribe to the RSS feed, if you prefer that.

Based on current estimates, you’ll likely get one early 2022. I’ve received one, and several others here have as well(They do exist!). Main issue it a CPU shortage as purism is competing with the auto industry for chips.

Not sure if the CPU shortage is Purism’s own coming. If CPU has been identified as part of finalized design and assuming there are about 4k possibly 5k pre-orders, wouldn’t one order all of them at once as they already had to money from the pre-orders?

Why wait for the vendor to deliver it in batches when you already know they project is delayed by days, months, years …

It’s been explained several times, but I’ll answer for you just this once.

@Gavaudan, Thanks for the link. My take, the JIT approach would suit if you have 000’s of orders. For 3k to 5k orders generated during crowdfunding (early backers), I feel it is not a suitable model. Maybe it is just me, but most early backers who have not received their phones do not have anywhere else to vent out their frustration. I saw few others too raising the same concern I had raised, maybe Librem 5 USA can be shipped to early backer as well

Ok sounds fantastic

You are not understanding the link. The JIT is not on the Purism side, it is industry wide. This is how the industry is able to make money on razor thin margins as the entire supply chain produces product that depreciates in value IMMEDIATELY as it leaves the production line.

Imagine being a manufacturer of hard drives or ram. You have a production run of a 100 000 units. Without JIT, any portion of that run that sits on the shelf starts to depreciate immediately and if your margins are %4 on that inventory it won’t take long before your production run lost you money and you won’t be in business very long.

The entire supply chain is JIT.

@buzzLightyear,
Mass production is cheaper per unit than JIT manufacturing, but JIT makes sense if the design or parts may change, which could have been the case with a phone that doesn’t yet have FCC/CE certification. It is still possible that the dev team will discover new problems in the design, since the cameras, smartcard reader and GPS aren’t yet fully tested in the software and the SARS not tested, so maybe Purism was purposely limiting production. Technically, Purism is only allowed to ship development versions of the phone before it gets FCC certification, so Purism had reasons to limit the production.

I’m not sure that anyone outside the company knows for sure, but these are possible speculations for why Purism didn’t buy up the needed chips beforehand:

  • Purism didn’t want to buy a large quantity of i.MX 8M Quad, because it is hoping that NXP will release a newer version of the chip that fixes the 2 power management bugs in the silicon and the problem limiting the speed of the USB 3.0 bus to 150-170 MB/s.

  • Purism was waiting for the full functionality to be developed in the software, so it could get FCC certification, so it didn’t want to mass produce a phone on a design that wasn’t yet finalized. Instead, it decided to produce at a trickle until it was sure the design was right, but then it got caught in the global chip shortage.

  • Purism didn’t have the funds on hand to buy the chips beforehand, and was using JIT manufacturing and trickle shipping as a way to stimulate more orders so that it could get the funds to pay for more manufacturing.

  • Purism was procuring the parts for the L5 USA, but letting the EMS company in China procure the parts for the L5, and the EMS company didn’t want to take the risk of buying up a large number of chips beforehand without firm order dates from Purism.

  • Lack of foresight or bad management prevented Purism from acting quickly to procure the needed chips when the global chip shortage first started.

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Also:

  • Mistakes happen all along the supply chain on through the Purism side of things. It’s just how the world works. The modern expectation of everything being available all the time for delivery next day is an illusion based on large amounts of cheap capital available for the supply chain to use to finance the JIT delivery of this magic.

The real world is much messier and less forgiving.

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I am in the same boat. I am loosing faith about ever getting a phone. Nothing we can do short of legal action. That would cost more than the phone. So we do not have many options except to wait as they stopped refunds a while back. I requested a refund via several e-mails that went ignored for weeks and I had to finely post here to get a response to my e-mail request. The response was I had to wait until the phone was ready to ship. That might be never I am sorry to say.
They might not want to send e-mail updates as they would be only telling you the phones will be ready to ship very soon over and over again. Still they “estimate” shipping in 180 days. This give new customers false hope. I hate to be so negative, but it comes with the territory. I hope it works out for us all.

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