Yes, they listen!
Below calculation was my prediction (for Evergreen) if DHL Express used as delivery service and (if, was just my wish, but not optional one) I choose (it was kind of my provocative way to show where the difference is) to pay in advance for DHL Express delivery $30 (second number, just start calculation with 5XX+2%), which is absolutely obsolete for current deliveries:
As indeed, for Purism is DHL Express relatively expensive delivery option (yet as such not calculated to us as additional cost, from our Customs side). For us is this free delivery in its whole sense (cheaper option for sure, when calculating total cost). Therefore I’m thankful to Purism team for their decision to use DHL Express (for deliveries to EU)!
And now we have here transparent confirmation from @spaetz side, thanks!
EDIT: @antonis, is any of this customs services that apply to your upcoming delivery? Actually, just hope that this DHL Express site might help you further.