Did I just brick my Librem?

[rmf]

I was trying to install Qubes 4 on my brand-new Librem 13v2 and it didn’t quite work. That’s fine, I was just giving it a try. However, it seems I got myself into a pickle now. My Librem doesn’t seem to boot anymore.

When I press the power button, the “on” LED turns on, but there is nothing on screen (not even the Purism logo screen that lets you press Esc for boot order), and a few seconds later, the “on” LED simply turns off. I tried pressing Esc just in case that might bring me to the boot order screen, but no, it doesn’t change anything: nothing on screen and the “on” LED still turns off soon after. So I can’t even try and restore PureOS from USB.

How can I diagnose this better, and/or how can I fix it?

[avog]

that sounds like a question for support. did you write them an email already?

[thib]

Can you still boot a live usb?

If yes, you may try to reinstall PureOS completely. If not, try emailing the support

How to properly send emails to Purism

Let’s say you have a problem (either hardware or software), a question about your order or a general question, or you simply want to give a feedback to Purism. How to proceed? Here is a short overview of how your email should look like and what to contain so that we can better respond to you. The team receives multiple thousands of emails per month on average and we do our best to reply in a timely manner. Important notes: When sending your first email about a particular subject, always creat…

[mladen]

@rmf, try this: remove the back cover and disconnect the battery connector, leave it for an hour or two and then try starting your laptop with AC plugged-in.

[Kyle_Rankin]

Once you do get your Librem 13v2 working again, we should be finished releasing our new coreboot image with IOMMU support so Qubes 4 should install and work well:
https://puri.sm/posts/qubes4-fully-working-on-librem-laptops/
We are finishing up testing and cleaning up the code a bit, and then we will publish it so you can update.

[rmf]

Just unplugging the AC overnight seems to have fixed it I’m not sure what happened there.

[rmf]

Any idea when this will be ready? For now I managed to get Qubes running with the sys-net VM set to PV mode.

[tracer]

Same issue as OP. The connector is tight there are 2 tabs on either side of the battery connector that can be pried with a plastic tipped probe. Just gently apply pressure on one side until it moves a bit then move to the other side and repeat until it comes free.