Your contribution to Purism is continuously advancing the cause of greater freedom, privacy and security for the world. With the Librem 5 and PureOS we are creating a future where our alternative to big tech empire is a growing reality. It is with your initial support that we were able to develop and release PureOS and buy the components parts to produce your phone. Here is an update on everything important:
Where is my Librem 5 ?
While some have received their Librem 5 already, the balance of outstanding orders will begin shipping in September and due to the high volume will take months to reach shipping parity, where we hold stock for new orders being placed. We understand that even though we have invested millions to release PureOS and writing all the necessary mobile software parts, getting your hands on the physical hardware of a Librem 5 will be the most exciting deliverable Purism can make for you. We will send a separate email later in September to each of you with a firm delivery date for your Librem 5 order. We can finally calculate your delivery date more accurately since we have fully funded every single component in the bill-of-materials for mass production with varying lead-times, avoiding the risk of new supply shortages from Just In Time production.
Why is taking this long?
Like all hardware manufacturers, our plans have repeatedly changed due to challenges in the global supply chain. I wrote extensively about such challenges in this post. The continuing impacts of the pandemic have led us to confront:
- A continuing global shortage of components
- Rising costs of components
- Increased lead time for components that need to be pre-paid for
- Higher-than-anticipated demand compounding delays
Generally, some parts will be available within months, while others may not see full restoration to pre-pandemic levels of availability until after 2022. We continue to spot-buy difficult to find parts, currently have a good handle on procurement and quantities for the next six-months, and we will continue to procure to replenish our inventory as quickly as possible.
Is it worth the wait?
Besides knowing that your early discounted support for the Librem 5 saw the release of PureOS, there are other reasons it is worth the wait to get the mass-produced Librem 5; The software continues to improve, so the functionality of what you get in your hands will be leaps-and-bounds better than that early recipients would have experienced. Another reason is the Librem 5 is getting faster and better with age. Find out how we are investing your resources to make the whole of mobile computing better. And a final reason it is worth the wait, is that challenging a duopoly of Android and iOS and the monopolistic behaviors of those companies, is a long journey that we are still at the early stages of. While you may believe that getting your phone is the final stage, it is just the beginning of our multi-year long plan to iterate and improve to have the Librem 5 become a convenient alternative to Big Tech.
As previously announced, we will be increasing prices for all new orders of the Librem 5 in stages (the phone will be priced at $1199 from all orders received on or after Nov 1st, 2021 and we expect this price to go upward to $1299 in March 2022) as component prices change and as we deliver greater quantities of product.
We will deliver your phone irrespective of current market price, that means that even if you ordered your phone in the past, when you get your phone, it will have a greater market value.
We will continue to scale the development around the Librem 5 phone. Despite the systemic challenges outlined above, we are taking strides to improve the software and usability of the phone. With the immense support from backers like you, Purism was able to commit tremendous development effort upstream, detailed here .
Can I upgrade my order?
What about refunds?
Please read through our policy in detail. If you would like us to go ahead with refund, we can now allocate your parts to another order and refund your Librem 5 product in accordance with the policy.
We apologize for any inconvenience, and we sincerely appreciate everyone’s patience and understanding.
As always, our hard-working customer service team is available to answer your specific questions.
Please feel free to contact email@example.com. We appreciate your assistance
Sincerely, Todd Weaver
Founder and CEO, Purism
What do you think?
Personally I trust them, no hurry to receive it being not yet ready to be a daily driver, I know it isn’t their fault supply chain troubles so I’ll wait patiently!