There are several other threads on this topic, use the search, contact support, and/or start a new thread.
Support after using search is your best option.
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OK. The search functionality here is not very useful when I’ve tried using it, so I’ll try support directly.
The quick answer, you’re not getting a refund. You’re in too deep now. Purism will issue a voucher for another Purism product, but they most likely won’t refund the money. I’ve seen too many people post on both videos and forums about how the early backers couldn’t get refunds.
What @Mr_Swiggs said is not correct. @esplanades, search the Librem 5/phones section of the forum for the latest threads about “refund.” Sort answers by date.
As this is all off-topic for this thread, it’s best to discuss it in one of the other threads.
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Yeah, I ordered some accessories as well and had a slightly earlier order date than you. I’ve noticed future orders have already shipped, but I am also still waiting. Oh well, I’m sure we’ll see it soon enough.
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Order Date: 2018-11-04
Address verification email: 2022-09-26
Purism Shipped: 2022-09-30
Received: 2022-10-03
With a few days delay for me to reply to their address verification email.
My initial impressions are: It is the device I expected at time of placing my order. Build quality is better than expected. Though I didn’t put the bar high re. bugs and battery life.
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Update: Received the phone today (October 4, 2022), shipping to US.
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Update : received!
Order Date: November 8, 2018
Address verification email: September 26, 2022
Purism Shipped: September 30, 2022
Received: October 4th, 2022
F.
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Weeks was rather an understatement for the refund 
This is the response I got from them today:
At this moment the refund processes are slower. As such your refund is
scheduled to be processed in Q1 2023.
That is disappointing to hear.
Technically “weeks” can be used to measure any length of time and “some” can be defined as a number. I had hoped that kind of vagueery was behind us.
Maybe add to this thread here, it hasnt seen an update in a bit but maybe adding to it will cause some people associatedwith earlier posts to update and get a more accurate feel for the estimate: Estimate your Librem 5 refund 💸
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Order Date: November 24, 2018
Address verification email: October 6, 2022
Purism Shipped: October 11, 2022
Received: N/A
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My order date was Sept. '18 and they just shipped. Phone works well & so far happy with it.
I’m letting it “stabilize” for a few weeks while it updates & I set it up. Don’t get frustrated, they will ship.
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Ordered: 5 Dec 2018
Address verification: 6 Oct 2022
Shipped: N/A -
Received: N/A - update: recieved 18 October 2022
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Ordered: 2018-11-26
Address verification: 2022-10-06
Shipped: N/A
Received: N/A
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Getting closer to 2019. Can’t wait for my turn when they do january.
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Same here 
I think I’ll be in the beginning of the next batch (March 2019).
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Sorry for the late update. I received an invoice from DHL for the import duties (€144.18 in Belgium) on Sept. 23, and had my phone in hand Sept. 26.
And it’s a disappointment.
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Details, please?
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… in a separate topic, please. 
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