Estimate your Librem 5 shipping

[Privacy2]

@Christal

I think it takes more time to handle a refound, as it takes to validate the Address, pick the finished phone in the Box print some Sticker and hand it over.

Look on that thread. The time frames are much longer than you’re thinking. It shouldn’t take 6 months. Or two years …

@Christal

@Privacy2

Regardless, that is also why I asked for clarity from Purism in this regard.

You asked not Purism, you asked a Developer in this Forum. He is not in the Position to answer that not technical question.

No. I asked joao.azevado and he is a “Support Engineer”, not a “Developer”. He’s usually more directed toward hardware support, but he has frequently addressed issues on this forum about why their place in the queue was skipped. https://puri.sm/about/team/

[raenrfm]

It’s also not a prime number so there’s that.

[chrizz]

@Estimate your Librem 5 refund Phones (Librem 5)

Order Date 2017-10-7
Refunded Requests: 2020-10-27
Order Status: Pending refund

Jep, that’s like mine.
2017(!)

Ordered: 2017-10-14
Asked for refund: 2021-10-18
Refunded: -
Money received: -

EU customer (Germany)
Promised refunding in “late September” (2021)

wait a minute … they - again - changed my oder-status to “awaiting shipment”

[Bilhe77]

Ordered: 09-Feb-2021
Verification email: 26-May-2023
Response: 05-June-2023
Shipment notification: TBC
Received: TBC

Accessories added to order so delivery will be delayed until payment has cleared.

[Christal]

Ordered: 2019-12-31
Verification Email: 2023-05-08
Shipping Notification: 2023-05-26
Phone Received: 2023-06-01

DHL did not ringing at the Door, so i could not receive it at the 2023-05-30

Love that Device

[StevenR]

Ordered: 9/24/2019
Address Verification Mail: 4/17/2023
Shipping Information Sent: 5/17/23
Phone Received: 5/18/2023

Information from this thread was very helpful.

[shopping4purism]

FYI: I flagged this message as off topic.

EDIT:
Typo’s removed

[jobo22]

Ordered: 12/17/2019
Address Verification Mail: 5/3/2023
Shipping Information Sent: 5/23/23
Phone Received: 5/28/2023

I ordered the phone originally but had to cancel to select a new payment card. They honored my original order date.

[Goddard]

Ordered : Dec 2019
Phone Received : 5/31/2023

Finally got it. Cool.

[Tonyp]

Something new to say here
Order Number: #Purism_9xxxxxxx3
Order Date: February 4, 2020
Address Verification email: 12-5-2023
Order Status: Awaiting Shipment

After three+ years waiting, my address changed and I replied today the confirmation email.

[treebeard]

Mine was ordered Sep 2 2020 and was apparently shipped today (Jun 2 2023).

Edit 1: …and delivered June 8. A Pinephone has been my primary phone since Feb 2022. I’m hoping the M5 can take over that role.

[Lliure]

Order Date: 2021-08-06
Address verification email: 2023-06-06
Response: 2023-06-06
Shipment notification:
Received:
Order Status: Awaiting Shipment

[Traacker1]

Shipping notice 06-06-23
Due here 06-10-23! FEDEX

[ChriChri]

@ChriChri

Ordered : December 20th 2019
Confirmation Email : May 8th 2023
May 9th 2023: email to support to request spare parts for my second-hand bought Librem5 to be delivered along with my new one
May 9th 2023 - evening: email with payment for spare parts confirmed and with listing of all open orders including additional parts to be shipped together

Shipment Notification : June 8th 2023 (confirmation for 9 ordered items including spare parts)

Edit:
Shipment Delivery : June 14th 2023 (package contained some unexpected material, contacted @joao.azevedo)
evening same day: @joao.azevedo had sorted out what to do about this
June 15th 2023: unpacked my new (2nd) Librem5

[spacemanspiffy]

Received 2023-06-10

This thing is super cool. Thanks Purism.

[FCGreg]

Glad to finally be posting here!

Order Date:            Oct 04, 2020
Verification Email:  May 23, 2023
Shipped:                 Jun 08, 2023
Received:               Jun 10, 2023
Destination:            California, USA

My Librem 5 is working well and nicely engineered. I can tell the OS/software has come a long way since the early days; it is quite usable and clean. Thanks Purism!

[newdigs]

Order Date: September 24, 2019
Address Verification email: April 17, 2023
Response: April 19, 2023
Shipment Notification:
Received:
Destination: USA

I have not gotten any response as to the cause of the delay. I swapped out the AweSIM plan for the less-expensive SIMple plan, but otherwise I asked for nothing else except the phone (no extra batteries, etc.).

Starting with the first email notification, responses were very quick, but when I started asking what was causing the delay I TWICE was given the runaround, aka “It will ship in two weeks”. The last “two week” notice was 17 days ago.

I suggested that if the AweSIM/SIMple change was the source of the delay, then I was willing simply to forget the plans and to have the phone shipped as is, and never got any kind of a response (again, twice).

Has anybody else run into a brick wall surrounding the AweSIM and SIMple plans?

[BrokenTrust]

There doesn’t seem to be much consistency as to who gets phones, refunds or responses from purism.

[irvinewade]

@newdigs

I suggested that if the AweSIM/SIMple change was the source of the delay, then I was willing simply to forget the plans and to have the phone shipped as is

Another option might be to keep the plan but ask for it (the SIM) to ship separately. This would mean that you have to set it up yourself (whereas if you order a phone and a plan to ship together then Purism sets it up for you).

[laccata]

Original pre-order Date: November 16, 2019
Pre-order transferred to me 17-Apr-2023
Order Status: Awaiting Shipment 08-May-2023
Replied 08-May-2023 confirming shipping address
Ordered spare battery 08-May-2023
Shipping notification received 09-Jun2023
DHL Import / VAT charges GBP 129.29 10-Jun-2023
Received DHL 13-Jun-2023