Estimate your Librem 5 shipping

My order date is Oct 22, 2017.
I have received the address confirmation email on Feb 14, 2022 but the phone as not been shipped yet (Mars 9, 2022).
I have sent an email on Mars 3, 2022 asking when the phone is expected to be sent and get a reply asking to confirm my shipping address, which I have already done on Feb 14!
On Mars 7, I received an email stating that the phone will be shipped within the week…
I am still waiting for the shipping email…

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Ordered: 2017-10-22
Address mail: 2022-02-14
Ship date: 2022-03-01
Arrival date: 2022-03-07

Unboxed and checked the most essential things

  • drains 120mA when powered off and not charging …
  • wifi lost connection several times within 30 minutes (see vid at second 7), and couldn’t reconnect automatically, even soft-reset did not help. Only hard reset with kill switch helped …

Strange … Hope this is software not hardware error. Haven’t checked anything else yet (bluetooth, gps, updates, sim, calls, etc).

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That’s pretty much what this topic is, but crowd-sourced. However as the post 3 above yours and the post after yours imply, that’s going to get confusing if (when) orders are not shipped strictly in order. The “order date” could be momentarily in January 2018 and then suddenly get dragged back to October 2017 for a couple of orders.

At least the shipping address / modem select mail should be in the order of the order date, very strictly. The rest, i.e. the real shipment, depends on the answer, if any, of the client. Having Purism in the obligation of publish the date of address/modem mail would help to avoid such confusions and would let people check their mail pipeline if they‘re not receiving a mail which they are suposed to be mailed.

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Shipping mail, that is, it has actually been shipped, or the address confirmation mail?

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You should create a separate topic and people will help you to debug.

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The address confirmation email. Hasn’t shipped yet

We should consistently use the term “tracking number email” (or, more precisely, the “ship date” you get from the tracking number) if that’s how we’ve been collecting data so far.

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Finally😁

Ordered: 22.10.2017
Address mail: 01.03.2022
Ship date: 08.03.2022
Arrival date: 14.03.2022

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Ordered :11.1.2018
Address email: 8.3.2022
Tracking shipping email: Didn’t get one
Delivered: 15.3.2022 Fed-ex(driver called to let me know he was at the front door with a package.)

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Honestly, how this can happen: order date 22.10.2017 and 11.1.2018 delivered nearly the same day?

IDK. When the phone rang and I didn’t receognize the number(Fed-ex guy) I almost ignored it thinking it was another extended car warranty spam call.

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Since both dates are covered by currently shipped batch, I guess the most likely explanation could be the difference in where the phones have been shipped to. Delivering to US can happen overnight, while delivering to EU can take a week or two.

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The diff between the order dates are ~70 days.

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You’ll going to see soon on the chart why that isn’t as relevant as it may seem :wink:

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Yes, Yes, I am going to update that chart. Let one more data point pour in and then: “let the curves increase”!

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As an early hint, you can take a look at the chart as-is right now and realize that both lines need to meet up in the top right corner :smiley:

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image

@joao.azevedo, Can you please help?

It’s because we’re almost done with crowd fund campaign orders (maybe few like buzzLightyear left). From now on we’re around 10 times faster through order dates.

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I didn’t see the address e-mail at once, so it took a couple of days before I responded. And as mentioned I also live in Europe;)
That combined with bulk shipments as also mentioned I think somewhat explains it.

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