Order Date: Dec 28th 2018
Verification Email: Not Received
Shipment: Not Shipped
Received: N/A
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I think you are supposed to post when you do receive something (either an email or a phone) so that other people can see where Purism is up to - and in theory other customers can use that to extrapolate when their phone will arrive.
As you can see, Purism is working on orders from approximately early October 2018 - so yours may not be too far away.
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Also, based on my L5 order(Aug 2018) and address verification email (July 5 which I verified same day), since I ordered Purismâs Awesom phone service, my thoughts are that they are appropriately holding off on sending my L5 until their new service is set and they have the SIM card for that new service. I gladly will wait since I want to try the phone service, and I will also receive updated Linux OS and software. Then the expierence with tinkering around with Linux in a new form factor will begin with the possibility of chucking my privacy intrusive system sometime in the future 
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HeyâŚ
Order Date: November 8, 2018
Address verification email: September 26, 2022
Purism Shipped: N/A
Received: N/A
F.
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Update: got the shipping email yesterday, September 26, 2022. Been a long wait, looking forward to the phone.
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When did you order.
If you click on the icon in the top right of the post denoting the message being replied to the forum will take you to the aforementioned post which has this information.
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Ordered: 2018-11-09
Address verification: 2022-09-26
Ship date: 2022-09-29
Delivery ETA: 2022-10-04
As we donât have any exact numbers in terms of how many phones were shipped, I extrapolated that Iâd be at around number 4170 in the queue based on the previous two months of ordering (Sep & Oct 2018).
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Wow, less than four years. You kids these days, and your fast delivery times
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I got mine in 3 years 2 months. But then, I didnât hesitate when crowdfunding opened up. 
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Update : shipping (to France)!
Order Date: November 8, 2018
Address verification email: September 26, 2022
Purism Shipped: September 30, 2022
Received: N/A
F.
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From the look of things, Batch E3 should be fully processed by the end of October. Sure hope E4 will be production complete soon after.
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Does anyone know how refunds will work if you used the interest-free monthly payment service? I ordered in February 2019 and donât even remember the name of the service at this point.
Thank you!
Do you know when I can request a refund? Itâs currently Awaiting Shipment (ordered February 2019) and from the other recent updates it seems like theyâre shipping December 2018.
Otherwise, has anyone had luck with requesting a refund from their credit card company?
Hi,
Order Date: October 18, 2018
Address verification email: September 29, 2022
Purism Shipped: 10/11
Received: 10/14
I did get accessories so possibly delayed due to this.
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There are several other threads on this topic, use the search, contact support, and/or start a new thread.
Support after using search is your best option.
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OK. The search functionality here is not very useful when Iâve tried using it, so Iâll try support directly.
The quick answer, youâre not getting a refund. Youâre in too deep now. Purism will issue a voucher for another Purism product, but they most likely wonât refund the money. Iâve seen too many people post on both videos and forums about how the early backers couldnât get refunds.
What @Mr_Swiggs said is not correct. @esplanades, search the Librem 5/phones section of the forum for the latest threads about ârefund.â Sort answers by date.
As this is all off-topic for this thread, itâs best to discuss it in one of the other threads.
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