It looks like there are email issues that are causing some of the problem here. In my case Support says in the forum they did get my emails, and says they replied, and since I didn’t get them there must be something wrong with my email provider.
I have to say I got a laugh out of that. I get plenty of email daily, via the provider I’ve used for 26 years. Usually I’m the one who tells people to check their spam folder. I don’t even do spam filtering, and this is the first time in 26 years someone has said they emailed me and I didn’t get it. Happy days!