Purism is an untrustworthy, unreliable and dishonest company from my personal experience - never sent me the phone I ordered, and has ghosted me and still not given a refund after over a year of numerous attempts to contact and escalate to the managers! This is fair warning to not buy from this company!
Story:
I ordered a Libre phone from Purism last Fall on August 12 for $1085.
At first I was told it would only take about 2 months from the date of order to ship. Then, in November once I inquired again wondering why it hadn’t arrived, I was told it would actually take up to a year. Since I didn’t want to wait that long, I requested a full refund at the end of January and was told my refund request was submitted to the finance department. As stated in their return policy they offer full refund if you want to cancel an order before the item has shipped.
It has been over 7 months since I requested a refund and was told it was submitted, in that time I have contacted them numerous times asking when I can expect the refund, and was told nothing other than they needed more time to process. After almost 4 months on May 13 I asked if I could be put in contact with their management, and one of your employees responded that he had forwarded my request to management to escalate. I heard nothing back. On June 16 I said that I would file complaint with the BBB if I did not hear anything back or receive my refund. I filed a complaint with the BBB, the BBB tried to contact Purism twice with no response. I have now filed with the FTC, State Attorney and Department of Consumer Affairs and hopefully will be able to receive the deserved refund.