I received the phone (about 3 years later). I had to pay about EUR 130 in customs on top. The phone had a technical fault. Purism promised a refund of the phone AND deduct 10% of the phone price (to make checks). I sent back the phone. They then confirmed to make a refund of USD 654 within…yes within 6 months! I then enquired in November: “It seems to me Purism is fearing it is going to face insolvency. Please confirm you will pay the refund by latest 31.12.2022.” It then replied: “I am sorry but I have no new information. It is unlikely that the refund will happen this year.”
Now they have the phone and the money. Does not sound right.
Why would anyone need 6 months for a refund?
Are they going bust?