How to Factory reset Librem 14


I lost the password of my Librem key since I never used the Librem 14 I purchased (litteraly get scam by Purism, they sent me a 8go ram laptop instead of a 16 that I paid and a battery that doesnt hold charge)

The laptop is “brand New” but as I never used it I dont remember the password I used the day I set it up

If anyone can help … thx in advance

May be a humanoid error not scam, anyways … @joao.azevedo

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@Kzrr please contact us via email to the address:

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Hi, good day.

I purchased bulk laptops and one unusual laptop inside, which is Librem 14. I see some comments, including yours. Look, you guys can help to reformat or clean the entire OS. Can I check how to reset the factory since it asked for a key that I am totally unaware of?

Thank you in advance.

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Here you go.

Download PureOS

After you have a PureOS image flashed on a USB drive, boot it, then follow the instructions from the Calamares installer, or alternatively, these.

:zap: Live System Installation

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amazing; I will look into it. Any feedback will be updated again. Thank you very much.

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Hi there, Update: It works with bootable USB and with loading a straight bar, then suddenly no light at all (black out totally). I do not have an original charger except for a C charger for my MacBook. Is it because of no power or crush?
Thanks advance …

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You can get a power adapter for the Librem 14 from the webshop.

After it arrives, try using it for the bootup process and see if your situation improves.

Sure, will seek for charger or replacement head measurement details but wondering type C cannot be charge?

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It can, but power draw varies between chargers. If you prefer USB-C, there is a charger for that in the webshop as well.

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This does sound consistent with not charging and booting from a nearly-discharged battery.

I don’t know the specs of MacBook chargers offhand, but I would think it likely to work. It must support 20 V, ideally at least 65 W. Less than 65 W may be able to charge the battery while off but might not support a boot on dead battery while charging. Make sure you use a good quality cable (if the cable is not fixed to the charger).

Make sure you use the right-side USB-C port - the left side port is data only. A charge LED should turn on as soon as the charger is plugged in if the battery begins charging.

If it still doesn’t work, please try another charger as suggested by @FranklyFlawless.


C type Charger doesn’t work for me so purchased normal power adapter and it work.

installed by bootable USB and follow instrution, can surf internet until restart then zero OS again.

Kindly assist for advice.Many thanks.

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If you now have a stable power source, boot back into the PureOS image on the USB drive and update Coreboot.

After that, if you cannot boot into the hard drive, boot back into the USB again and reinstall PureOS.

The squashfs error means the installer cannot read from the live USB drive.

Try using a different flash drive. When writing the ISO to the drive, make sure you don’t unplug the drive before all the data is written. If you use dd from a terminal, be aware that dd may return with data still in the cache to be written, it’s not safe to unplug yet. (Graphical programs writing the ISO should take care of this for you.) You can run sync and wait for it to return, or tell dd to use synchronous I/O like this:

dd if=<img.iso> of=<disk> bs=1M oflag=sync status=progress (oflag=sync does sync I/O, status=progress just shows its prorgress periodically)

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I should also add - please do not update firmware from a live OS on an unreliable USB flash drive. While it’s unlikely that it would fail during flashing, there’s no reason to take the risk, best to get the flash drive working first.

Most likely, either flashing would not begin, or if it begins it will complete (it probably won’t have to load more from disk between those two points), but there’s no sense taking the chance with an OS that we know is partially unreadable.

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