I’ve been trying to get support to add a simple email address on my family paid plan for over a month. I went through the motions, and created the user via the proper screens, I got one “500 error” after creating it. Account-wise, the name exists on my plan. The address is (in theory) firstname.lastname@example.org
But email no. Support has had this over a month.
The attached pic is over a month old.