I wonder if firstname.lastname@example.org is receiving my emails or they are lost in spam somehow… Here is my case: I ordered L5 on 18Sep2017. Received an email on the 15Feb2021 saying to confirm address by 19Feb2021. I confirmed immediately (on Feb15) and ordered spare battery and openpgp card.
I read that people with the same or later date of order have received(!) their phones. It is now past the 2 of March and no answer from Purism. I wrote yesterday again to support for a short explanation (I worry my emails get lost) No answer.
What is going on? I think that the site must somehow acknowledge the receipt of emails after they have passed whatever spam filters. Otherwise we do not know if we managed to reach support. If they are busy OK. At least we know our emails are in a queue to be read and replied.